FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Payment of TNB Electricity Bills at the MOL @ 7-Eleven

07/06/2017

The newly introduced MOL is TNB’s latest addition to its bill payment channel, available at more than 2000 7-Eleven Outlets nationwide, including Sabah & Sarawak.
Click here to view all participating 7-Eleven Outlets near you.

Benefits to TNB Customers:

  • Greater access and convenience for cash payments at more than 2000 7-Eleven outlets nationwide.
  • Available 24 hours, 7 days a week. No more designated trips to payment agencies limited to business hours.
  • No more queues, free parking and flexibility to pay whenever you want to buy groceries or grab a drink or packed food at any of the 7-Eleven Outlets nationwide

Frequently Asked Questions:

When is the effective date for [email protected]?
1st June 2017

What do customers have to bring along to pay their electricity bill at [email protected]?
Just the TNB electricity bill or account number

What is the payment mode thru the [email protected]?
Cash only

What is the minimum and maximum allowable payment at the [email protected]?
There is no minimum or maximum payment and no limit on how many transaction you want to do in a day for the same bill.

Does [email protected] receive the exact amount?
Yes, [email protected] accepts any amount.

Is there a service charge to the customer paying thru [email protected]?
No service charge will be imposed to the customer

What is the operation hours for [email protected]?
Operation hours for [email protected] are 24 hours, 7 days a week

What should the customer do if the account number was wrongly keyed-in by the Retailer when payment is made?
Customers should request the Retailer to redo the transaction using the correct account number. The Retailer will contact MOL AccessPortal Sdn Bhd to cancel (void) the first transaction.

What is the validity period for complaints after a payment is made?
Complaints should be lodged to TNB within 6 months after the payment date