This program is intended to improve the quality of TNB customer services for consumers who contribute millions of ringgit as their monthly electricity consumption.
With an aim to promote good bilateral relationship between consumers and TNB, it is a program where users are encouraged to interact directly with TNB for any problems or issues faced.
The focus of this program has been developed further, not only for business connections but also to address power quality issues, which is a common issue amongst TNB PRIME customers.
PRIME customers are those who are listed in the Top 1000 Large Power Consumers (LPC) throughout the country.
Among the activities carried out under the Prime Programme are as follow:
- Special programmes are developed from time to time and announced via email for effective dissemination of information.
- Regular visits to PRIME customers' premises by TNB State General Manager, Site Manager and Branch Manager
- Annual dialogue session conducted to foster better relationship between TNB with PRIME customers and for TNB to better understand local issues and problems faced for appropriate action