Home > Contact Us > Customer Care

Customer CarePrint this page 

At TNB, we provide a variety of channels for customers to submit inquiries or report any problems.  This section provides further information on each of these channels.

> TNB Careline 15454

1-5454 is the number to dial whenever you are experiencing power outages and breakdowns.  You can also send and SMS to this same number.  This section provides you with the details. 

Billing Enquiries 1-300-88-5454

Should you have any questions or concerns with regards to your account or billing, our trained customer service agents are always willing to help.  Click on this section to learn more.

> Submit Feedback Online

If you prefer, you can also submit your feedback online.  You may ask questions related to account or billing, or you may also ask about TNB Corporate.  We also have user-targeted feedback channels, as follows: