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Tenaga Nasional Berhad (TNB) has established a Call Management Centre (CMC), offering one-stop communication to respond to outage management during breakdowns.
Just dial or SMS 15454 anywhere in Peninsula Malaysia and where there is mobile coverage at the cost of a local call for voice calls, and toll-free for SMS. It's easy and effective.
All calls are managed by trained customer service agents who will respond to customer inquiries as well as request for service and assistance during power outage situations. Information from callers are communicated through TNB Outage Management System (TOMS), and will be attended to by Service Management Centers nearest to outage location nationwide.
When a customer makes a call, he or she only needs to furnish these particulars:
The 15454 SMS Service enables customers to report breakdowns and faulty street lights. The service is available for Celcom, Digi and Maxis mobile phone subscribers.
To submit your report, just follow the 3 simple steps!
To report a power outage at your registered premise or at another location
To report on a faulty street lighting