FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

e-Services

There are several access to e-Services such as View & Print bill, Payment Channels, Pay Bill and others. Find out more about e-Services here.
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Access to e-Services

                                                                                                                                                                           

View & Print bill
Payment Channels
Pay Bill
e-Bulk Payment
Track Monthly Consumption
Check Bill for Tenant/Non Account Owner

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e-Application

There are several type of e-Application such Open or Close Account, Energy Commission Website, Advanced Search for EC Contractor and others. Find out more about e-Application here.
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e-Application

                                                                                                                                               

Open or Close Account
View List of EC Registered Electrical Contractors
  Energy Commission Website
  Advanced Search for EC Contractor
Check Electricity Supply Application Status
  Individual
  Project

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Energy Management

There are several applications under Energy Management including Bill Calculator, Home Energy Calculator, CLICK to Low Carbon Lifestyle and Self Meter Reading. Find out more about Energy Management here.
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myTNB APPS

TNB’s first mobile application for customers. myTNB allows you to view your electricity bill and new supply application status anytime, anywhere. Find out more about myTNB here.
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Android App on Google play Available on the App Store

 

Overview​

Reaching us has never been easier!

Introducing myTNB, TNB’s first mobile application for customers. myTNB allows you to view your electricity bill and new supply application status anytime, anywhere. Reaching your nearest Pusat Khidmat Pelanggan will be much easier with myTNB. You may also contact our Customer Careline with just a few clicks. More details in ‘Features’

Let’s start today!

Features

 

  • Billing Info

    Check latest bills from your smartphones or tablet

     

  • New Supply Status

    View news supply status from beginning until its completed

     

  • Renewable Energy(RE) Account

    View Renewable Energy (RE) monthly payment advice

     

  • Power Alert

    View areas affected by planned outage

     

  • Appliance Calculator

    Calculate estimated cost of your appliance energy consumption

     

  • Report Faulty Street Lighting

    Report faulty street lighting

     

  • TNB CareLine

    Contact us via our customer service channels Example : Facebook, Call 1-300-88-5454, Call 15454, SMS 15454, Email Us, Web Chat

     

  • Kedai Tenaga Locator

    Kedai Tenaga is our Customer Service Centre. Locate our Kedai Tenaga

     

  • TNB News

    View latest breaking news and headlines

     

Guideline

View the myTNB Guidelines

FAQs

How to check my bill in myTNB

  • Go to Billing Info menu. Add new account by inserting TNB Account No, Customer Contract No and Short Description. Once account has been added, select premise account from list to view bill info

Where can I find my bill account number?

  • In your bill statement, refer to NO AKAUN PENGGUNA. Bill account number consists of 14 digits.

How can I pay my bills through myTNB

  • Bill payment is not yet available in myTNB. However, you can pay via other channels such as AutoPay, Direct Debit, Internet Payment, Mobile Money via SMS, ATM, Cheque via Post and Phone Banking. We also provide a list of online banking that acceptspayment via mobile in the Billing Info section

What is a reset code

  • Reset code is a code sent to you in order for you to reset your password. A reset code will be sent to your email. USe this code in the Forgot Password page and you will be sent a new password via email

What other information provided in myTNB other than billing information

  • View a list of Pusat Khidmat Pelanggan (PKP)

  • View the nearest PKP from your current location

  • Get status of new supply application

Why do I fail to login to myTNB account

  • Please make sure your email address is correct. If you’ve forgotten your password, you may reset your password at Forgot Password menu on the login page

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CHAT WITH US

Chat With Us is another alternative to channel your complaints and customer service enquiries. Find out more about Chat With Us here.
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webchat Chat With Us

 

Here’s another alternative to channel your complaints and customer service enquiries!

Operation Hours:

8.00 a.m to 5.15 p.m (Monday to Friday)

Click on button below to start chatting with us…

 

Submit Feedback Online

If you prefer, you can also submit your feedback online. You may ask questions related to account or billing, or you may also ask about TNB Corporate. We also have user-targeted feedback channels, as follows:

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