FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Understand your Bill

Find out more about the terms and labels written on your bill and what they mean.
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Understand your Bill

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Bill Calculator

Use this tool to calculate an estimate your electricity usage over a 30-day period. Please note this bill calculator is for guideline purposes only, and your actual bill amount may vary from that stated by this calculator.
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Note:

  1. This bill calculator is for guideline purposes only and is based on normal billing cycle.
  2. This bill calculation is solely meant to calculate energy consumption* only and does not include other charges such as 1% late payment, 1.6% Kumpulan Wang Tenaga Boleh Baharu (RE Fund), Power Factor surcharge, Connected Load Charge (CLC) penalty etc.
  3. This calculation does not take into account rebates, discounts, or special tariff incentives such as Off Peak Tariff Rider, Sunday Tariff Rider etc.
  4. GST is imposed on Tenaga Nasional Berhad electricity bills starting 1 April 2015
    • Domestic customers in Malaysia: The first 300 kWh of electricity supply for a minimum period of 28 days per billing cycle will be subject to GST at the rate of 0%. The subsequent supply (above 300 kWh) will be subjected to GST at 6%.
    • Non-domestic customers in Malaysia: GST will be charged on the supply of electricity at the rate of 6%.
    • Designated Areas (DA) for Langkawi & Tioman customers: GST is charged at the rate of 0% for Langkawi while there is no GST imposed for Tioman.

*maximum demand, peak and off-peak energy charges


 
 

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Penalties and Charges

Stay informed about the penalties and fees that may be imposed on you, why it is imposed, and how to avoid them.
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1% Late Payment Penalty Charge

When it is imposed

The penalty charge will be imposed if payment is made later than 30 days after the bill date

How it is calculated

The amount is calculated based on 1% (simple interest) of the outstanding bill amount, multiplied by number of days outstanding.

For example: Total billed amount: RM1,000.00 Bill date: 1 May 2010 Date of payment: 10 June 2010

Days outstanding: 10 days Penalty charge: 1000 x 1% x 10/30 : RM3.33

How to Avoid it

Please pay your bill within 30 days from the bill date.

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Connection / Disconnection of supply

Find out more on events leading to connection/disconnection of your electricity supply.
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Connection / Disconnection of supply

Once a customer has received a disconnection notice from TNB, arrears in TNB bills must be paid no later than seven (7) working days from the date of notice issuance. In the event of default payment, disconnection of the supply will be effective.

Your electricity supply will be reconnected on the same day if payment of all TNB bills in arrears are made before 1.00 pm. Payments must be made at the Customer Service Centre specified in the disconnection notice.

Supply will be reconnected within 24 - 48 hours if payment is made after 1.00 pm or at any one-stop payment centres other than at the Customer Service Centre specified in the notice.

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