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Self Meter Reading (SMR)Print this page 

Self Meter Reading is a way whereby customer is allowed to read his/her own electricity meter. 

This option is open for domestic Ordinary Power Customers (OPC) to read the meter for three (3) consecutive months only. For the consequent fourth month, the meter reading shall be conducted by TNB and this cycle continues.

Benefits

  1. For customers frequently not available in the house for meter reading by TNB
  2. Customers will get the actual reading every month
  3. Able to manage own monthly consumption

Customers Who Qualify

  1. Ordinary Power Customer (OPC) in domestic category only
  2. Customers  who receive estimated electricity bills frequently or disagree with estimated meter readings

Two methods of Self Meter Reading

  1. Via e-Services 
    Customer to register and send the reading through e-Services at https://e-services.tnb.com.my/
  2. Send SMS to 15454
    Customer to send the reading by SMS to 15454

How to apply 

  1. Fill up the Application Form, which is also available at the nearest TNB Customer Service Centre; with a copy of Identification Card
  2. Submit the completed application to one of the following: 
  • Fax to OSEC at 1300-88-5454
  • Email to tnbsmr@tnb.com.my 
  • TNB Customer Service Centre (where your account is)

Notification for Meter Reading

TNB will notify the customers via SMS 15454 or email. Customers need to submit the reading within 3 days after notification from TNB.

Below is the sample of notification from TNB

  1. Via email
  • Email from TNB

email

  • Updating reading in e-Services

e services1

  • Successful submission of meter reading

eservices2

2. Notification via SMS 15454

  • SMS from TNB

sms

  • Meter reading submit by customer

mobile1

  • Reply from TNB

mobile2

Finally, electricity bill will be rendered to customer duly.

Should you decide to terminate SMR, please fill up the Termination Form (also available at the nearest TNB Customer Service Centre) and submit the completed application to one of the following:

  • Fax to OSEC at 1300-88-5454
  • Email to tnbsmr@tnb.com.my 
  • TNB Customer Service Centre (where your account is)

Your reading process will continue as before SMR.

For any inquiries, please contact TNB One Stop Engagement Centre (OSEC) at 1300-88-5454.

To read FAQs related to Self Meter Reading, click HERE