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The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage.
This amount is calculated based on an average of six (6) months electricity usage.
Deposit Amount for New Accounts
The deposit amounts vary based on the number of electrical installations in the home and two (2) months estimated electricity usage.
Deposits for new accounts are calculated as shown below:
No
|
Business Code |
Voltage
|
Type of Housing
|
Deposit Based on Category Stations |
City
(RM)
|
Town
(RM)
|
Small Town
(RM)
|
|
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28
29.
30.
|
63253
63233
63240
63241
63234
63235
63231
63231
63221
63221
63222
63222
63224
63224
63236
63237
63237
63238
63238
63225
63225
63211
63211
63212
63212
63251
63251
63252
63252
63223
|
230V
230V
230V
230V
230V
400V
230V
400V
230V
400V
230V
400V
230V
400V
230V
230V
400V
230V
400V
230V
400V
230V
400V
230V
400V
230V
400V
230V
400V
230V
|
Kampung House
Flat
Squatter
Long House
Low-Cost Apartment (<=3 rooms)
Low-Cost Apartment (>3 rooms)
Medium-Cost Apartment
Medium-Cost Apartment
Single Storey Terrace
Single Storey Terrace
Terrace (>1 storey)
Terrace (>1 storey)
Premium Terrace (>1 storey)
Premium Terrace (>1 storey)
Apartment/Condominium (<=3 rooms)
Apartment/Condominium (>3 rooms)
Apartment/Condominium (>3 rooms)
Apartment/Luxurious Condominium
Apartment/Luxurious Condominium
Townhouse (>1 storey)
Townhouse (>1 storey)
Semi D (1 storey)
Semi D (1 storey)
Semi D (>1 storey)
Semi D (>1 storey)
Bungalow (1 storey)
Bungalow (1 storey)
Bungalow (>1 storey)
Bungalow (>1 storey)
Shop house
|
120
120
120
120
140
160
210
280
240
360
280
480
400
800
240
320
400
480
1200
280
400
280
480
320
560
560
800
640
1200
360
|
100
100
100
100
120
150
170
210
170
300
380
380
340
510
210
300
340
420
640
250
380
210
420
250
420
380
470
420
640
320
|
80
80
80
80
90
120
140
170
120
240
320
320
240
320
160
240
280
320
400
200
320
160
280
200
360
280
320
320
400
240
|
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Payment Method
-
For deposits less than RM2,000.00, you are required to pay in cash.
-
For deposits more than RM2,000.00, a bank guarantee is preferred.
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Reduction in Deposit Amount
If the average of two (2) months bill is less than the amount of deposit paid, TNB will credit the customers’ next bill. For example:
| Deposit Paid |
RM300.00 |
| Average Monthly Bill |
RM100.00 |
| Average of two (2) months electricity used |
RM200.00 |
| Amount credited to account (RM300–RM200) |
RM100.00 |
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Increase in Deposit Amount
-
If the average of two (2) months bill is more than the amount of deposit paid, customers are required to pay the additional deposit.
-
Customers will be given a grace period to pay the additional deposit.
-
Payment can be made at TNB's Pusat Khidmat Pelanggan or any of the one-stop collection agencies, e.g. Pos Malaysia.
| Deposit Paid |
RM200.00 |
| Average Monthly Bill |
RM150.00 |
| Average of two (2) months electricity used |
RM300.00 |
| Additional Deposit (RM300–RM200) |
RM100.00 |
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Deposit Refund
-
The deposit will be refunded if the customer terminates or transfers the account.
-
The customer must go to Pusat Khidmat Pelanggan as stated in the bill and bring along the original receipt of the deposit.
-
If the original receipt is lost or misplaced, the customer is required to fill in the Lost Deposit Receipt Declaration Form.
-
TNB will reimburse the deposit in cash (if amount is less than RM400) or by cheque (if amount is more than RM400) after deducting any outstanding amounts (if any).
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Interest on Deposit Paid
TNB will give a 2.5% rebate on the deposit paid by the customer which will be credited yearly into the customer’s
January bill.
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Exemptions
- Deposit payment is exempted for:-
- The above parties are NOT exempted from payment of stamp duty.
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