The Distribution Division is entrusted to conduct two value chain business activities on behalf of TNB, which are the Distribution Network Operations & Electricity Retail Operations. Distribution Network Operations The Division plans, constructs, operates, performs repairs & maintenance as well as manages the assets of the 33 kV, 22 kV, 11 kV, 6.6 kV and 415/240 volts in the Peninsula Malaysia’s distribution network.
Electricity Retail Business
The Division operates a network of state and area offices to purchase electricity from embedded generators; it markets and sells electricity, connects new supply, provides counter services, collects revenues, operates call management centres, provides supply restoration services, and cultivates strong customer and government relationships. To date, the Distribution Division has 13 offices at state level, 38 area offices, 56 branches, 8 small brances, 4 Call Management Centres (CMC) and 140 Pusat Khidmat Pelanggan throughout Peninsula Malaysia. TNB CareLine is contactable via 1-5454 on a 24-hour basis.