FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Open an Account

An account is opened when customer applies for electricity.

Electricity Application Based on Load

All new and upgrading of electricity applications are classified into two (2) categories.

1) Electricity Application for Load up to 100kVA (<100kVA)

Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.

2) Electricity Application for Load exceeding 100kVA (>100kVA)

Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.

Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.

 

Application Process: Load up to 100kVA (<100kVA)

The premise status, whether it is a newly built or an existing one, dictates the supply application process.

1) Newly Built Premise

For a newly built premise and has no electricity supply, the process is as mentioned.

 

COA flow1

Appoint Contractor

 

COA flow2

Fill Up Form

  • Customer fills the electricity application form and attach together the required documents.
  • Customer signs the electricity supply contract (electricity application form) with TNB

 

COA flow3

Pay Essential Charges

  • TNB comes up with the connection charges relevant with the electricity connection
  • Customer pays the connection charges and RM10 stamp duty
COA flow4

Get Electricity Supply

  • Customer pays the electricity deposit
  • TNB installs meter and connects supply

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.

To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

* Effective from 1st April 2017, commercial premises under the municipality of Dewan Bandaraya Kuala Lumpur (DBKL) may have the privilege of improvised process in getting electricity. Click here to find out more.

 

2) Existing Premise

Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).

COA flow1

Fill Up Form

  • Customer fills the electricity application form (Domestic or Non-Domestic) and attach together the required documents.
  • Customer signs the electricity supply contract (electricity application form) with TNB
COA flow2

Pay Essential Charges

  • TNB comes up with the connection charges relevant with the electricity connection
  • Customer pays the reconnection fees (RM 3.00 for Low Voltage or RM 80.00 for Medium Voltage & High Voltage), RM10 stamp duty and GST
COA flow3

Get Electricity Supply

  • Customer pays the electricity deposit
  • TNB installs meter and connects supply

Exceptions: Customers can only opt for this method provided;

  • TNB service cable and the premise meter board are present and in good condition.
  • No premise renovation has been done involving the internal wiring.
  • Customer gives assurance that the premise Internal wiring is in a good working condition.

According to Electricity Act 1995, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.

It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

The process of applying through contractor is as mentioned in the Newly Built Premise application process.

Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

 

Where to apply for Electricity?

1) Application On-Line

Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:

  • Individual (Residential Category) Customers
  • TNB Registered Electrical Contractors
  • Housing Developers

Benefits of Applying On-line

  • Application forms can now be completed online
  • Faster application process at Kedai Tenaga
  • Online Electrical Contractor selection and appointment
  • Real-time supply application status updates
  • Check amount of Connection Charges and Supply Deposit
  • Mass promotion of Registered Contractors to TNB’s new customers
  • Efficient and faster way to complete Group Supply Application forms
  • Immediate online payment for connection charges, security deposit and stamp duty

Start apply via myTNB Self Service Portal.

 

 

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system. 

2) Application at TNB Kedai Tenaga nearest to your premise

Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.

Required Documents

Required Documents by Applicant

Under Personal Name

Company / Sole Proprietorship / Enterprise / Partnership / Society

Government Body / Agencies

Document Details

Completed & Signed Application Form

 

Copy of Applicant’s Identification Document

 

IC Copy of Authorized Person / Representative

IC Copy of Authorized Person / Representative

e.g. NRIC or Passport
-

Letter of Authorization with Company Letterhead

Letter of Authorization with Company Letterhead

e.g. Letter indicating the company representative’s name and NRIC

Copy of Registration Certificate

-

-

e.g. Company (Form 9) or Business (Form D)
or Joint Management Body Certificate
or Management Corporate Certification
or Association Registration Certificate
or any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, or Cooperatives are registered Cooperative Commission of Malaysia).

Documentary Proof of Premise Occupation

e.g. S&P Agreement
Applicant need to provide only the page containing:

  1. First Page: Agreement with 2 parties (Premise Owner & Purchaser)
  2. ii. Second Page: Full premise address with document stamped
  3. Last Page: Signature of both Premise Owner & Purchaser

or Tenancy Agreement:
Applicant need to provide only the page containing

  1. Applicant Name
  2. Full premise Address
  3. Date of Agreement

or Court Order for Auction Property
or Land Title
or Strata Title.

In the absence of the above documents, any relevant document that indicates the applicant’s occupancy of the premise is also acceptable. For examples, other utility bills or invoices like Indah Water Konsortium (IWK), telephone bills or any official correspondences under the applicant’s name.

Additional supporting documents required under the new Amendments of ESA 1990 for Commercial and Industrial customers:

  1. Proof of land ownership or consent from the land owner
  2. Development Order from the local authority

Required Documents by the Appointed Electrical Contractor

Form G - Supervision and completion certificate

Form H - Test Certificate

Self Estimation Form of Consumer Connection Charges & Deposit

Metering Schematic (for Maximum Demand >100A)

Location Map (e.g Google Map)

Premise Picture (inclusive of premise, meter panel location and D hook if related)

Picture of the nearest power supply with respect to premise