Employees shall internalize the Company’s Shared Values and demonstrate a culture of excellence while performing their duties. The Values are as follows:
- Adhere to all set rules, regulations and guidelines
- Perform to our best ability with very high standards whilst continuously improving the quality of our services
- Adopt an open and honest attitude in all aspects
- Deliver products and services to customers as pledged
- Have pride in contributing towards TNB’s success
- Deliver high quality products and services at par with premier international corporate bodies
- Provide best possible services to customers
- Realize that customer support is important to TNB
- Understand customers needs and to fulfill to the best of our capability
- Retain customers loyalty by continuously monitoring their needs
- Show our commitment to operate competitively
- Strive to acquire the relevant knowledge and skills
- Conduct our businesses in a timely and effective manner
- Build and practice team spirit
- Be sensitive towards TNB financial performance
- Benchmark ourselves against market leaders in our effort for continuous improvement
- Conduct our business with TNB’s interests in mind
- Acknowledge employees contribution and be sensitive to their needs
- Assist employees to develop their potentials
- Serve our customers and fellow employees in the same way we would like to be treated
- Always be sensitive to the needs of the society and the environment
- Undertake social obligations without jeopardizing TNB’s interest
1.0 EMPLOYEE CONDUCT
Employees shall use the following standards as guidelines so that non-compliance with the Company’s disciplinary procedures can be avoided.
1.1 Respect for Individuals
Employees shall treat each individual with respect by way of recognizing every individual’s role, treating each individual with dignity, listening to other individual’s ideas and opinions and also recognizing each individual’s contribution to the Company.
1.2 Fitness & Attendance
Employees shall keep themselves physically fit for work and always be punctual. Availability and alertness ensures the Company’s productivity.
1.3 Personal Appearance
Personal appearance is a reflection of the Company’s image. Therefore, employees must be well groomed and in proper working attire at all times.
Fraud is the use of deception with the intention of obtaining an advantage, avoiding an obligation, or causing loss to another party. Engaging in fraudulent activities is a crime and violates TNB Anti-Fraud Policy
1.5 Alcohol, Illegal Drugs or Substance
The manufacture, possession, distribution, dispensation, sale or use of alcohol, illegal drugs or other controlled substances by employees on or within the Company’s premises or property is prohibited, except in the case of individual use of legally obtained prescription drugs.
1.6 Immoral Activities
In ensuring that the Company’s image is not tarnished, all employees shall not engage in immoral behavior/activities. Immoral activities shall include sending obscene materials via any electronic media or short messaging system (SMS) through the hand phone.
1.7 Harassment in the Workplace
Abusive, harassing or offensive conduct used or displayed at work or during any business dealings is unacceptable, whether verbal, physical or visual. Harassment behavior would include derogatory comments based on gender, religion, racial or ethnic characteristics and unwelcome sexual advances.
1.8 Criminal Activities
Employees shall not be involved in any form of criminal activities, such as illegal gambling, the use of weapons and violence at workplace. The Company’s property, facilities, resources and services shall not be used by employees for purposes of financing or facilitating criminal activities.
2.0 CONFLICTS OF INTEREST
Employees are expected to act in the best interest of the Company. A conflict of interest arises when an employee faces a choice between what is in his or her personal interest and/or political interest against the interest of the Company.
2.1 Bribery and Other Improper Payments
Employees of the Company shall not, whether directly or indirectly, offer, give, solicit, or accept any gratification including money, privileges, special benefits, gifts or other items of value, or grant or receive any kind of special or favored treatment, services for the purposes of inducing, obtaining, retaining or directing any business dealings, except in the situation below:-
a) Gifts such as merchandise or products, as well as personal services or favors, shall not be accepted unless the type and amount are reasonable and customary under the circumstances and do not have the effect of influencing or inducing the recipient’s judgment.
b) Participation in business entertainments such as lunches, dinners, theatres, sporting events and the like in the course of work are acceptable if such entertainments foster good business relations, do not become a regular feature and are not lavish.
2.2 Involvement of Employees In Company’s Business Dealings
Employees, who have vested interest in businesses that have dealings with the Company, whether directly or indirectly, and/or are involved in any decision-making process regarding the said dealings in the course of their duties, shall declare to the Management and thereafter abstain from any involvement in the business dealings.
2.3 Involvement of Employee’s Family In Company’s Business Dealings
Employees, whose family has vested interest in businesses that have dealings with the Company, whether directly or indirectly, shall declare to the Management and thereafter abstain from any involvement in the business dealings.
2.4 Other Employment
Employees shall not hold other employments or undertake other jobs or freelance work without written consent from the Management.
2.5 Political Activities
Employees who wish to be involved in political activities beyond being an ordinary member, must obtain approval from their Heads of Department and use their off duty time, or annual leave entitlement for such purposes. Prior to accepting any portfolio in any political parties, approval must be obtained from the Vice President of Human Resources. Employees who wish to stand for State and/ or Federal election are required to resign from the Company.
3.0 BUSINESS RELATIONS
3.1 Corporate Identity
Employees who intend to use the company’s name, logo and colors when communicating with customers/ shareholders/ stakeholders or giving presentations to public audiences, must do so in compliance with the Corporate Identity Standards Manual issued by the Corporate Communications Department. Employees shall not:
- Modify Company’s logo.
- Use other logos, symbols, designs or emblems in place of the Company’s logo.
- Use the Company’s logo for any other purposes except for the Company’s business.
3.2 Media and Public Releases of Information
Employees should immediately channel inquiries from the media to the authorised persons as per the list issued by Corporate Communications Department.
3.3 Customer Relations
Employees shall provide superior customer service and treat customers professionally, respectfully, fairly, courteously and responding promptly to their needs.
3.4 Competitor Relations
Employees are not to discuss with a competitor or its representatives regarding the following:
- Terms or conditions of agreements.
- Production, sales capacity or volume.
- Costs, profits or profit margins.
- Market share.
- Project or service offerings.
- Customer or supplier classifications.
- Distribution methods.
3.5 International Business
Employees assigned to work overseas, shall:
- Be sensitive to and observe the local customs.
- Respect the Government of the day.
- Abide by the laws of the country.
- Keep abreast with political and business environment.
- Use good judgment in business dealings.
- Report the development of the Company’s business regularly.
- Report situations that may endanger lives, Company’s business, assets and resources.
- Not be involved in illegal activities including boycotting, bribery or picketting, anti-government activities and relationships and/or actions that may cause potential conflicts of interest.
4.0 PROCUREMENT AND VENDOR RELATIONS
Employees who are involved in the Company’s procurement activities shall abide by the Procurement Code of Conduct. The Code provides guidelines on acceptable business behavior and a secure communication channel to report on any unethical behavior and the implications of non-compliance to the Code.
5.0 COMPANY DOCUMENTS AND RECORDS
Employees shall ensure that the Company’s documents and records are maintained and controlled such that they are accurate, up-to-date, legible, readily identifiable and retrievable. Such controls are contained in the TNB Quality Manual and the respective Divisional Quality Manuals.
6.0 SAFEGUARDING COMPANY ASSETS AND RESOURCES
Employees shall use the Company’s assets and resources with care and ensure its proper maintenance. The Company’s assets and resources shall include installations, materials, equipment, tools, computers, property, proprietary information and funds. An Inventory of the Company’s assets must be maintained, updated regularly and kept safe and secure. Employees must not:
- Reproduce protected materials for personal use.
- Make personal use of any Company’s asset (including computers and other office resources, equipment, tools and machinery) that creates any additional costs for the Company, interferes with work or violates any Company policies.
- Allow Company’s property to be used for illegal activities.
- Use Company’s property or information for personal gain.
6.1 Information Systems
Every employee is responsible for preventing unauthorized access to the Company’s information systems. Employees shall not modify, relocate, install, or reconfigure Company’s technology except under the guidance of their appropriate IT representatives and are bound by the ICT Security Policy and ICT Codes of Practice.
6.2 Intellectual Property
It is the Company’s policy not to infringe upon the intellectual property rights of others. When using the name, trademarks, logos or printed materials of another company, employees must do so in accordance with the applicable law.
6.3 Confidential and Privileged Information
Employees are expected to protect the Company’s and third-party confidential and privileged information from unlawful disclosure, and to ensure that such information is handled properly throughout the organization. Confidential and privileged information can only be used by relevant parties for business purposes only and must be handled discreetly. Assisting third parties to gain access to such information is prohibited. Should any release of such information become necessary, the relevant authorized personnel/ department shall be consulted and their approval obtained. Employees shall not misuse privileged company information or any form of information based on their knowledge from the job, for personal and third party gain.
7.0 OCCUPATIONAL SAFETY AND HEALTH
Employees share with the employer the responsibility for safety. Employees are urged to create and maintain a safe working environment to prevent workplace injuries and shall use all devices provided for their protection. It is the responsibility of employees to ensure that the protective devices are in good working condition and shall report unsafe equipment and tools, hazardous conditions and accidents. All employees are responsible for their own safety, the safety of fellow workersand the general public, and shall comply with the Occupational Safety and Health Act, safety rules issued by the Company and the requirements of the TNB Safety Excellence Management System (SEMS). In case of any doubt, employees shall seek clarification from their supervisors before starting work.
7.1 Entry and Work in Restricted Areas
Only employees with authorization and competency certifications are allowed to enter the Company’s restricted areas. All work to be done must be authorized with written Permit-To-Work (PTW) Certificate. Any intrusions by unauthorized persons, including members of the public must be reported to the supervisor.
8.0 LAWS AND REGULATIONS
Employees are required to fully comply with laws and regulations applicable to the Company’s business activities. Violations of the Company’s legal and regulatory requirements should be reported promptly to the supervisor. Employees must:
- Be familiar, understand and comply with the laws, rules and regulations that affect their job.
- Ask for clarification if unsure of the impact of the laws, rules and regulations prior to acting.
A whistle-blower is someone who tells a person of authority in the Company about a wrong-doing, misconduct or violation of a law or regulation that is happening in the company. The Company has established a Whistle-Blower Procedurethat provides an anonymous, secure and confidential communication channel for employees to raise genuine concerns or report any misconduct or wrongdoings.
Family - Shall include the employee’s parents, siblings, spouse(s) and children, including step-children and adopted children. Company - Shall mean Tenaga Nasional Berhad (TNB) and Subsidiaries of TNB TNB Code of Ethics (PDF)