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FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

 

Watch this video in: MANDARIN | TAMIL

1. What is Bantuan Prihatin Elektrik (BPE)?

BPE is an additional assistance package provided by the Government of Malaysia with TNB to all domestic customers in the form of free electricity up to RM77 per month, equivalent to the  first 300kWh electricity usage for 3 months during Movement Control Order (MCO) from April 2020, May 2020, June 2020.

In addition, domestic customers who use electricity between 601 - 900 kWh per month will enjoy a 10% discount from April 2020 to December 2020, which is an additional 8% on top of the existing 2% discount rate that they are currently enjoying.

2. What is the difference between this Bantuan Prihatin Elektrik (BPE) and the previous PRIHATIN discount?

PRIHATIN discount is provided for customers from April 2020 to December 2020, while BPE is an additional assistance provided to ease customers’ burden due to increase in electricity bills during MCO period from April 2020 to June 2020.

3. Who is eligible for BPE?

All TNB domestic customers are eligible for the BPE, where this one-off amount will be reflected in the July 2020 bill.

4. How do I check BPE eligibility for myself, my family members or tenants?

Customers do not need to check for eligibility, as BPE is automatically given to all domestic customers.

5. I'm a Smart Meter customer, am I eligible for BPE?

Yes. All domestic customers will automatically receive BPE, including smart meter customers.

6. Are commercial, industrial and agricultural customers also eligible for BPE?

BPE is given to all TNB domestic customers who have been affected by higher than usual electricity bills in April 2020, May 2020 and June 2020. 

Nevertheless, commercial, industrial and agricultural customers will still enjoy PRIHATIN discounts that was announced by the government earlier from April 2020 to September 2020.

7. Do I need to apply for BPE?

Customers do not need to apply for BPE as it will be given automatically.

8. Why does BPE only consider the April 2020 - June 2020 bills?

TNB understands that some customers may have been affected by higher than usual electricity bills during the Movement Control Order. Therefore, BPE is given as a one-off assistance to all customers to ease this burden.

9. Why was BPE not provided earlier in the Economic Stimulus Package or PRIHATIN and only given after I received high bill?

At the beginning of the Movement Control Order, PRIHATIN discounts have been given from April 2020 to September 2020. However, out of concern for customers, the Government of Malaysia has taken an initiative to provide additional assistance to domestic customers who are affected by higher than usual electricity bills to ease their burden.

10. Who is funding BPE – Is it TNB or Government?

BPE is an additional assistance funded by the Government of Malaysia with TNB to ease the burden of customers affected by higher electricity bills.

11. Will I receive this BPE in the form of cash?

Customers will enjoy this one-off assistance which will be reflected in the July 2020 bill.

12. Was there a mistake in the previous bill calculations?

TNB’s method for calculating bills has been reviewed and approved by the Energy Commission and is commonly used by global-leading electric utility companies.

13. My premise is vacant and I am charged a minimum of RM3. Am I also eligible for BPE?

Yes, this BPE will be automatically given to all domestic customers including those who have been charged a minimum monthly charge of RM3.

14. How is BPE calculated?

All domestic customers will enjoy this additional assistance. Under the BPE, all 7.66 million residential customers in Peninsular Malaysia with an active TNB account will receive free electricity up to RM77 a month, or up to the first 300kWh. It is a one-off assistance provided to ease customers’ burden in the 3 months of MCO from April 2020, May 2020 and June 2020, allowing customers to receive up to RM231 over this period.

Details of Bantuan Prihatin Elektrik

block Total Maksimum Bill Total Domestic Customers Electricity Discount Under Economic Stimulus Package (ESP) Bantuan Prihatin Elektrik Total Benefits
0 - 200 kWh RM 43.60 2,454,788 50% FREE FREE
201 - 300 kWh RM 77.00 1,544,897 25%
301 - 600 kWh RM 231.80 2,330,386 15% RM 77 / Bulan  RM 231 + 15%
601 - 900 kWh RM 395.60 916,002 2% RM 77 / Bulan + 8% RM 231 + 10%
>900 kWh  > RM 396.15 414,989 2% RM 77 / Bulan RM 231 + 2%

Note:

  • The one-off financial assistance is provided on top of existing Economic Stimulus Package and will be reflected in the July 2020 bill
  • If customers have made payment for April, May and June, the excess amount paid in those three months will be credited into the July 2020 bill
  • For electricity consumption between 601-900kWh per month, an additional 8% discount will be given from April until December 2020

Download: Bantuan Prihatin Elektrik Infographic

15. I'm still receiving estimated bills, how can I get an actual bill?

Customers do not need to worry. If the customer does not receive the actual bill reading, the customer may contact TNB Careline to arrange an appointment for the meter reader to read the meter at customer's premise. Alternatively, customers may also take their own meter reading and submit the reading to TNB Careline at [email protected]. Subsequently, the actual bill will be issued.

16. Based on my actual June 2020 bill,  how much BPE will I receive in July 2020?

Customers will receive free electricity up to RM77 a month for the first 300kWh usage in April 2020, May 2020 and June 2020. This will allow customers to receive up to RM231 over the three months. The actual amount of BPE will be included in the July 2020 bill.

17. How will I know the amount of BPE when I receive my July bill?

The amount of BPE received will be reflected in the July 2020 bill.

18. How is the BPE assistance given to customers?

The BPE amount received will be reflected in the July 2020 bill.

19. If I use 601-900kWh, will I receive BPE?

Yes, all domestic customers will enjoy this additional assistance.

In addition, domestic customers who use between 601 - 900 kWh a month will enjoy a 10% discount which is an additional 8% of the existing 2% PRIHATIN discount from April 2020 to December 2020

20. How often will I receive the BPE?

BPE is given as a one-off assistance to ease the customer’s burden of higher electricity bills for 3 months from April 2020, May 2020 and June 2020.

21. How will BPE affect the amount of EPP I have to pay?

BPE will help reduce the amount of outstanding and the EPP amount will be automatically updated monthly until December 2020

22. Can I use BPE to settle past outstanding amounts?

Yes, you can. BPE is an additional assistance that is provided to customers to ease the payment of electricity bills for 3 months, namely April 2020, May 2020 and June 2020, during the period of MCO.

23. When will the BPE be implemented?

The BPE benefits will be implemented one-off in the July 2020 bill.

24. Will BPE continue after July 2020?

No. BPE is a one-off additional assistance to ease the customer’s burden of higher electricity bills for the months of April, May and June 2020.

25. Will the Economic Stimulus Discount be extended?

The Economic Stimulus Discount will be extended to December 31, 2020. The discount rates enjoyed by residential (domestic) customers are based on the total monthly electricity consumption as shown below:

Total Consumption Total Bill Discount
1 - 200 kWh RM 0.22 - RM 43.60 50%
201 - 300 kWh RM 43.93 - RM 77.00 25%
301 - 600 kWh RM 77.52 - RM 231.80 15%
601 - 900 kWh RM 232.35 - RM 395.60
*April, May & June discounts will be grouped into July bill
2% + *8%
> 900 kWh RM 396.17 above 2%

26. I am not a Malaysian citizen but I am currently renting a house / condo / apartment. Am I eligible for Bantuan Prihatin Elektrik Tambahan?

All residential customers who are registered with TNB and have active accounts, including non-Malaysians will automatically enjoy the benefits of the Bantuan Prihatin Elektrik Tambahan in July 2020.

27. I am not a Malaysian citizen and own a house in Kuala Lumpur. Am I eligible for Bantuan Prihatin Elektrik Tambahan?

All residential customers who are registered with TNB and have active accounts, including non-Malaysians will automatically enjoy the benefits of the Bantuan Prihatin Elektrik Tambahan in July 2020.

28. Am I eligible to receive Bantuan Prihatin Elektrik (BPE) Tambahan if I change my tariff (from Domestic to Commercial, or from Commercial to Domestic) in April, May or June 2020?

Customers who have changed tariff in April, May or June 2020 need not worry because:

  • For customers who change tariff from domestic to commercial within the period, the Bantuan Prihatin Elektrik (BPE) Tambahan is given based on the total monthly electricity consumption prior to the change of tariff
  • For customers who change tariff from commercial to domestic within the period, the Bantuan Prihatin Elektrik (BPE) Tambahan is given based on the total monthly electricity consumption after the change of tariff

The Bantuan Prihatin Elektrik Tambahan will be reflected in the July 2020 bill.

29. Am I eligible for Bantuan Prihatin Elektrik Tambahan if I apply for Change of Tenancy (COT) or Closure of Account (COA) in April, May or June 2020?

Residential customers who have applied for COT and COA in April, May or June 2020 are eligible for the Bantuan Prihatin Elektrik Tambahan, which will be credited into the customer’s account in July 2020.

30. My electricity supply has been reconnected during Movement Control Order (MCO) period, am I eligible for Bantuan Prihatin Elektrik Tambahan?     

Residential customers whose electricity supply was reconnected in April, May or June 2020, are eligible for the Bantuan Prihatin Elektrik (BPE) Tambahan.

31. I have applied for a new supply connection and received the electricity supply during Movement Control Order (MCO) period. Am I eligible to receive Bantuan Prihatin Elektrik (BPE) Tambahan?    

Residential customers who have applied for new supply connection and received the supply in April, May or June 2020 are eligible for the Bantuan Prihatin Elektrik (BPE) Tambahan.

32. Where can I refer to for the amount of Bantuan Prihatin Elektrik (BPE) Tambahan received?

Residential customers may refer to the detailed statement of Bantuan Prihatin Elektrik (BPE) Tambahan and July bill 2020 to know the amount of BPE Tambahan received, as shown in the examples below:-

33. I am a smart meter customer, where can I refer to for the amount of Bantuan Prihatin Elektrik (BPE) Tambahan received?

Smart meter residential customers will receive Bantuan Prihatin Elektrik (BPE) Tambahan detailed statement and the July 2020 bill by post, within 7 days after meter reading is obtained and via email if they have a registered email address with TNB. Customers can also log in to myTNB app or myTNB portal (www.mytnb.com.my) to get their latest bill and Bantuan Prihatin Elektrik (BPE) Tambahan detailed statement.

34.  How can I find out how much Bantuan Prihatin Elektrik (BPE) Tambahan I receive and my July 2020 bill if I want to know in advance?

The latest bill and the detailed statement of Bantuan Prihatin Elektrik Tambahan will be available on myTNB app and myTNB portal 48 hours after the meter reading is obtained.

35. Why is there no bill issued to residential customers after meter reading is taken at the customers’ premises in July 2020?

In July 2020, TNB meter readers will only take meter readings at the residential customers' premise and render a notice after the meter reading. This is to enable the Bantuan Prihatin Elektrik (BPE) Tambahan detailed statement to be generated together with the July 2020 bill which will be posted within 7 days after the meter reading is obtained.  In addition, an infographic, 'Understanding Your Penyata Bantuan Prihatin Elektrik Tambahan, will be included as a reference for our customers.

Sample of notice handed out by TNB meter reader.

36. I have received the detailed statement of Bantuan Prihatin Elektrik Tambahan and my July 2020 bill. What are the  important things I need to know based on this detailed statement?

There are four important things to know from the detailed statement as shown in the infographic :-

  • Economic Stimulus Discount
  • Bantuan Prihatin Elektrik Tambahan received
  • Total Bantuan Prihatin Elektrik received (April – July 2020)
  • Total payable amount

Infographic: Understanding your Bantuan Prihatin Elektrik Tambahan statement. Click on the picture to download.

37. If I have not received the Bantuan Prihatin Elektrik (BPE) Tambahan statement and the July 2020 bill by post after 7 days, where can I get the information?

If you have not received the Bantuan Prihatin Elektrik Tambahan statement after 7 days, you may log in to myTNB app or myTNB portal or contact TNB CareLine at 1-300-88- 5454 or visit the nearest Kedai Tenaga to obtain a copy of the BPE Tambahan statement and July 2020 bill.