HER Overview

The Home Energy Report 2017 gives you more information about your energy use, so that you can make informed choices and control your energy bills.

What is Home Energy Report (HER)?

It’s not a new bill!

It’s an initiative between TNB & MESTECC to:

  • Educate customers on energy usage and saving, so customers can make informed choices and control energy bills.
  • Increase customer satisfaction
  • Meeting Malaysia’s energy efficiency goal
  • Create public awareness on Energy Efficiency

HER Pilot Program

  • HER Pilot Program ran from July 2015 to June 2016.
  • 200,000 selected customers (Malacca, Putrajaya & Klang Valley)
  • Report received via print and email in English as default language.

HER Pilot achievements:

  • Total of 13,979 megawatt hours of electricity saved.
  • Approximately RM5,386,000 in customer bill saving.
  • Equal to 1,500 cars removed from the road for a year.


Printed HER (pHER) email HER (eHER)

HER 2017

  • Program runs from Oct 2017 to Sept 2018.
  • 450,000 selected customers (200,000 from Pilot and 250,000 new customers: Nationwide)
  • 450,000 selected customers will receive pHER and eHER as well as access to HER widgets at myTNB portal
  • Report received in Bahasa Melayu as default language.
  • The rest of 6.5 Million customers can ONLY access HER embedded widgets in myTNB portal.

Criteria for selection

Expansion Phase 2 or HER 2017 New Recipient Customers Selection Criteria.

Criteria completed in 2017 and includes over-selection as it is expected that there will be customer attrition during life of the program due to move outs, opt-outs and other data conditions)

  • Is Active
  • AND Residential customers not in Pilot
  • AND Electric report-eligible 
  • AND Highest Users (average above 250 kWh per month) 
  • AND All states in peninsula MY
  • AND has email address
  • OR State equals Malacca
  • As it is an RCT, 100,000 customers (50,000 customers per track) were selected as the control group.

What’s in printed HER (pHER)

Download pHER sample here


What’s in email HER (eHER)

Download eHER sample here


What’s in Home Energy Tools

  1. Log on to
  2. Choose My Dashboard
  3. There are 5 widgets available

Energy Usage Details

Customers will able to view:

  • Energy Use: Pattern of electricity consumption in kWh
  • Energy Cost: Pattern of  electricity consumption and usage in RM Value
  • Similar Home: Comparison graph on customer compared to other similar homes based on specific characteristic.

Bill Comparison

Customers will able to view:

  • Previous Bill:  Bill comparison from the previous month
  • Last Year:  Same month from a year before

Similar Home Comparison

Customers will able to :

  • Comparison graph on customer compared to other similar homes based on specific characteristic

Home Energy Analysis

Customers will able to :

  • Take a survey on their energy consumption at home.
  • Get a specific analysis based on the survey they answered that will be highlighting specific categories involved.

Energy Saving Tips

Customers will able to view:

  • Personalized and in-depth tips to help them to save more energy on the specific appliances or item.


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Get to know more about HER and what has been asked frequently


1. What is the purpose of the programme?

The purpose of programme is to provide more information about your energy use so you can make informed choices and save money.

2. How was I selected to be a part of this programme?

You were randomly chosen to receive communications from the eligible households in our service area. 

3. Why are you trying to make me feel bad?

Not at all. Rather, we hope that the information we provide can offer valuable insights and context about your home’s energy use so that you can take better control of your energy use.

4. Can I opt out of this programme?

Yes. HER programme is provided to help you understand your home’s energy use and take better control of it.  However, if you would like to opt out, you can do so in the “Manage Preference” link within the myTNB web portal or call 1-300-880-5454 or email to [email protected]

Similar Home Comparison

1. Do monthly billing and usage amounts include tariff rebates or GST?

No, monthly billing and usage amount are the amounts and not the final charges with tariff rebates or GST included.

2. How do you know this comparison is valid or accurate?

Our comparison includes 100 similar, nearby, occupied homes. For almost all residents, this 100-home average indicates typical usage

3. The information about my home is incorrect, how do I update it?

We can assist in updating your home profile, call 1-300-88-5454 or email to [email protected]

4. Who are my similar homes?

Your energy use is being compared to the usage patterns of a group of about 100 similar homes whose homes are close to yours and similar in size.

5. Where does this data come from?

The data on the reports comes directly from your meter reads, but if you feel that the data is incorrect,  please call us at 1-300-88-5454 or email to [email protected]  for further assistance.

6. How does the similar homes comparison work?

We exclude homes that are:

  • Not the same home type
  • Use a different Heating Fuel
  • Are not of Similar Size
  • Are Far Away
  • Are Vacant

7. Where can I learn more about these similar homes?

Let’s login to the web portal. Under the similar homes comparison bar graph is a link that says “What homes are compared?” This link will provide you with more insight into who you are being compared to.

8. I have special circumstances and don’t feel that the reports apply to me.

Special circumstances could definitely affect your comparison but we feel that there are other parts of the report that you will still find it useful like tips for example that will give you various ways for you to start saving now.

9. I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can this web portal help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which energy efficiency (EE) tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.

10. How can my efficient similar homes manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electricity use. For more useful tips go to Home Energy Tool and click on Energy Saving Tips at

11. How do you determine the size of my home and how do I update it?

The size of your home is based on data that is collected from public records. If the size of your home is not correct, you can change it in the ”Manage My Account" section of this Home Energy Report web portal.


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HER Video

Learn about HER 2017 in a short fun video


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