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Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia and a leading utility company in Asia. Listed on the Main Board of Bursa Malaysia with almost RM87 billion in assets, the Company’s more than 33,500 employees serve an estimated 8.3 million customers in Peninsular Malaysia, Sabah and Labuan. TNB has been Keeping the Lights On in Malaysia ever since it was set up as the Central Electricity Board in 1949, powering national development via the provision of reliable and efficient electricity.

TNB’s core businesses are in the generation, transmission and distribution of electricity. In Peninsular Malaysia, the Company supplies households and industry with electricity generated from six thermal stations and three major hydroelectric schemes. It also manages and operates the National Grid which links TNB power stations and IPPs to the distribution network. The grid is connected to Thailand’s transmission system in the north and Singapore’s transmission system in the south. In East Malaysia, TNB has an 80% equity in Sabah Electricity Sdn. Bhd. (SESB), which manages the Sabah Grid.

Other than its core business, TNB has diversified into the manufacture of transformers, high voltage switchgears and cables; the provision of professional consultancy services; and architectural, civil, electrical engineering works and services, repair and maintenance. The Company also engages in research and development, property development and management services. Tapping into opportunities available overseas, TNB is making inroads into emerging markets, focusing on the Asia-Pacific, Middle East and North Africa regions.

In 2005, the Company embarked on a 20-Year Strategic Plan with the ultimate objective of transforming into a world-class player by the year 2025. To support this vision, TNB invests significantly in the continuous professional development of its employees through structured programmes. There is also renewed emphasis on sustainability, both of the organisation and of the Malaysian environment. The Strategic Plan entails greater focus on green initiatives such as the development of renewable sources of fuel, and more effective demand side management via energy efficiency, thus complementing the Government’s carbon reduction agenda.

As a leading Government-linked company, TNB also places strong emphasis on its social responsibilities. Through its foundation Yayasan Tenaga Nasional (YTN), established in 1993, the Company runs numerous CSR programmes that benefit the underprivileged. Among its many successful social outreach programmes are those that education via scholarships and better health for all.

TNB Vision

"To Be Among the Leading Corporations in Energy and Related Businesses Globally"

TNB Mission

"We Are Committed to Excellence in Our Products and Services"

TNB Shared Values 

Integrity

  • Principle 1 : Adhere to all set rules, regulations and guidelines
  • Principle 2 : Perform to our best ability with very high standards whilst continuously improving the quality of our services  
  • Principle 3 : Adopt an open and honest attitude in all aspects
  • Principle 4 : Deliver products and services to customers as pledged
  • Principle 5 : Have pride in contributing towards TNB’s success

Customer Focus

  • Principle 1 : Deliver high quality products and services at par with premier international corporate bodies
  • Principle 2 : Provide best possible services to customers
  • Principle 3 : Realize that customer support is important to TNB
  • Principle 4 : Understand customers needs and to fulfill to the best of our capability
  • Principle 5 : Retain customers loyalty by continuously monitoring their needs

Business Excellence

  • Principle 1 : Show our commitment to operate competitively
  • Principle 2 : Strive to acquire the relevant knowledge and skills
  • Principle 3 : Conduct our businesses in a timely and effective manner
  • Principle 4 : Build and practice team spirit
  • Principle 5 : Be sensitive towards TNB financial performance
  • Principle 6 : Benchmark ourselves against market leaders in our effort for continuous improvement

Caring

  • Principle 1 : Conduct our business with TNB’s interests in mind
  • Principle 2 : Acknowledge employees contribution and be sensitive to their needs
  • Principle 3 : Assist employees to develop their potentials
  • Principle 4 : Serve our customers and fellow employees in the same way we would like to be treated 
  • Principle 5 : Always be sensitive to the needs of the society and the environment
  • Principle 6 : Undertake social obligations without jeopardizing TNB’s interest

 

   1. Integrity

          * Principle 1 : Adhere to all set rules, regulations and guidelines
          * Principle 2 : Perform to our best ability with very high standards whilst continuously improving the quality of our services  
          * Principle 3 : Adopt an open and honest attitude in all aspects
          * Principle 4 : Deliver products and services to customers as pledged
          * Principle 5 : Have pride in contributing towards TNB’s success

   2. Customer Focus

          o Principle 1 : Deliver high quality products and services at par with premier international corporate bodies
          o Principle 2 : Provide best possible services to customers
          o Principle 3 : Realize that customer support is important to TNB
          o Principle 4 : Understand customers needs and to fulfill to the best of our capability
          o Principle 5 : Retain customers loyalty by continuously monitoring their needs

   3. Business Excellence

          * Principle 1 : Show our commitment to operate competitively
          * Principle 2 : Strive to acquire the relevant knowledge and skills
          * Principle 3 : Conduct our businesses in a timely and effective manner
          * Principle 4 : Build and practice team spirit
          * Principle 5 : Be sensitive towards TNB financial performance
          * Principle 6 : Benchmark ourselves against market leaders in our effort for continuous improvement

   4. Caring

          o Principle 1 : Conduct our business with TNB’s interests in mind
          o Principle 2 : Acknowledge employees contribution and be sensitive to their needs
          o Principle 3 : Assist employees to develop their potentials
          o Principle 4 : Serve our customers and fellow employees in the same way we would like to be treated
          o Principle 5 : Always be sensitive to the needs of the society and the environment
          o Principle 6 : Undertake social obligations without jeopardizing TNB’s interest