FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

RESIDENTIAL

Powering the lives of millions of Malaysia

This section provides you with all the latest information to help you manage your TNB electricity account more efficiently. You can choose to open your account, close your account, do a change of tenancy for easier billing, upgrade your electricity supply, check on your deposit and read up about the connection charge. Managing your TNB account has never been easier with everything under one roof.

MY ACCOUNT

READ MORE
Now that you have an active TNB account, this section lets you keep track of all your billing information. Browse further on to get useful information on understanding your bill, so you will know in detail all the factors that make up your monthly bills. This helps clear up any confusion. There’s also a bill calculator, to help you calculate your bills easily. Also, read up on penalties and charges so you are better informed, as well as about supply connection and disconnection.

BILLING

READ MORE
View special discounts and rebates from TNB in this section. While we do our best to help everyone be more energy efficient, there are also other ways we can help to reduce your bills. For example, did you know that since October 2008, all eligible TNB residential customers have enjoyed a monthly bill subsidy of RM20? This is just one of the ways available when it comes to such offers. Check often because you don’t want to miss out!

DISCOUNTS, REBATES & OFFERS

READ MORE
This section contains a list of available payment methods, as well as information about them. TNB has multiple payment channels to help make it easier and more convenient for you. From the usual Pusat Khidmat Pelanggan and One Stop Center, payments can also be made at TNB’s Auto Pay, Direct Debit, ATMs, TNB e-Services, Cash Deposit Machines, Online, Phone Banking, Over the Counter, Cheques, Payquik Kiosks, E-Pay Terminals and Ejen Bank Berdaftar BSN. Find whichever suits you best!

PAYMENT METHODS

READ MORE
Apply here to request for additional streetlights in your area. Approval is based on feasibility and need. There is no charge for requests. Read on to find out how to apply, as well as the charges and tariff rates. You can also learn about the different types of streetlights, and how to spot those not owned by TNB. There is also a section on what to do when you have a broken streetlight.

STREETLIGHTS APPLICATION

READ MORE
This section contains information on TNB Pricing & Tariffs. Learn about the different categories of customers so you can know the correct pricing range. There are also different tariff rates for different categories, so check it out and be informed.

PRICING & TARIFFS

READ MORE
Since you’re at the heart of everything we do, we’d like to lighten the load by helping you save with useful energy efficiency tips. Mother earth will appreciate it too. Inside, there will be many useful features for you such as videos on energy efficiency, helpful tips to save energy and energy efficiency labels. Everything to help you save and be more efficient, while being greener and kinder to the earth.

ENERGY SAVINGS AT HOME

READ MORE
We’re committed to serving you better and part of that is caring about your safety. Do take note of our safety tips. In this section you will find information on safety do’s and don’ts. Please read up and be informed to better protect yourself and those around you. There’s also a section on circuit breakers and what to do when it trips. Learn about EMF and also safety guidelines in the event of a flood.

SAFETY TIPS

READ MORE
There will be times we run preventive maintenance and checks, to reduce the risk of actual or major faults occurring. Get the alerts to better prepare for such occasions, so you don’t get caught out. In this section you can use the search function to see if your located areas will be affected by outages, helping you stay informed.

POWER ALERT

READ MORE
To serve you better, we present the customer charter. It defines our service standards and your customer rights, so you will know what to expect when you request our services. It is our customer service promises to you that we do our best to uphold. In addition to that, the Customer Charter booklet containing all the promises can be downloaded as well.

CUSTOMER CHARTER

READ MORE
In this section, you will find all you need to know on the Meter Replacement Programme. This is a campaign to replace aging meters with new ones, to ensure they are updated. There is also information that will be useful to know, such as why the old meters should be replaced, how to ensure your meter is not modified, and finding out if the TNB Technical Support team has visited you.

METER REPLACEMENT PROGRAMME

READ MORE