FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Understand your Bill

Find out more about the terms and labels written on your bill and what they mean.
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Understand your Bill

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Bill Calculator

Use this tool to calculate an estimate your electricity usage over a 30-day period. Please note this bill calculator is for guideline purposes only, and your actual bill amount may vary from that stated by this calculator.
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Penalties and Charges

Stay informed about the penalties and fees that may be imposed on you, why it is imposed, and how to avoid them.
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1% Late Payment Penalty Charge

When it is imposed

The penalty charge will be imposed if payment is made later than 30 days after the bill date

How it is calculated

The amount is calculated based on 1% (simple interest) of the outstanding bill amount, multiplied by number of days outstanding.

For example: Total billed amount: RM1,000.00 Bill date: 1 May 2010 Date of payment: 10 June 2010

Days outstanding: 10 days Penalty charge: 1000 x 1% x 10/30 : RM3.33

Waivers

This penalty cannot be waived unless proven to be an administrative error on TNB’s part.

How to Avoid it

Please pay your bill within 30 days from the bill date.

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Connection / Disconnection of supply

Find out more on events leading to connection/disconnection of your electricity supply.
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Connection / Disconnection of supply

Once a customer has received a disconnection notice from TNB, arrears in TNB bills must be paid no later than seven (7) working days from the date of notice issuance.

In the event of default payment as stated in the disconnection notice, disconnection of the supply will be effective after seven (7) working days from the date of notice issuance.

Your electricity supply will be reconnected on the same day if payment of all TNB bills in arrears are made before 1.00 pm. Payments must be made at the Customer Service Centre specified in the disconnection notice.

Supply will be reconnected within 24 - 48 hours if payment is made after 1.00 pm or at any one-stop payment centres other than at the Customer Service Centre specified in the notice.

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Self Meter Reading (SMR)

Self Meter Reading (SMR)

Self Meter Reading is a way whereby customer is allowed to read his/her own electricity meter. It is highly recommended for customers who consistently get estimated bill (E-Bills) due to difficulty in reading or no access to our TNB meter by our meter reader. This option is open for domestic Ordinary Power Customers (OPC) to read the meter for three (3) consecutive months only. For the consequent fourth month, the meter reading shall be conducted by TNB and this cycle continues.

Benefits

  1. For customers frequently not available in the house and meter not accessible for meter reading by TNB
  2. Customers will get the actual reading every month
  3. Able to manage own monthly consumption

Customers Who Qualify

  1. Ordinary Power Customer (OPC) in domestic category only
  2. Customers who receive estimated electricity bills frequently or disagree with estimated meter readings

To join this service, customers need to provide with their mobile phone number and email address.

Two methods of Self Meter Reading

  1. Via e-Services

    Customer to register and send the reading through e-Services at https://e-services.tnb.com.my/

  2. Send SMS to 15454

    Customer to send the reading by SMS to 15454

How to Read Your Energy Meter

How to apply

  1. Fill up the Application Form, which is also available at the nearest TNB Kedai Tenaga; with a copy of Identification Card
  2. Submit the completed application to one of the following:
    • Fax to OSEC at 1300-88-5454
    • Email to tnbsmr@tnb.com.my
    • TNB Kedai Tenaga(where your account is)

Notification for Meter Reading

TNB will notify the customers via SMS 15454 or email. Customers need to submit the meter reading within 3 days after notification from TNB. Below is the sample of notification from TNB

  1. Via email

  2. Via SMS

METER READING SUBMISSION CHANNELS

Customers can submit their meter reading via SMS to 15454 or via e-Services. The steps as below :

  1. Via e-Services
    • Log in eServices page via https://e-services.tnb.com.my/eservices. Insert User ID and password

    • Click Services < Self Meter Reading and update your meter reading

    • System will validate the meter reading submission

    • Successful submission of meter reading

  2. Updating meter reading via SMS 15454

    Step for SMS :

    • Customer will received notification from TNB via SMS 15454
    • Customer needs to submit the meter reading within 3 days after notification by TNB by following this format ( SMR, Meter reading,14 digits account number, Registered name as per bill)

      Sample SMR,21456,01230044325104,Kamal b. Ahmad.

    • TNB will validate the meter reading and reply status to the customer

       

    • Reply from TNB to inform the meter reading is valid and has been accepted & will be updated

       

Finally, electricity bill will be rendered to customer duly via :

  1. Summary monthyly bill via SMS and;or
  2. Attachment bill via email
  3. Bill can be viewed and print via eServices

Should you decide to terminate SMR, please fill up the Termination Form (also available at the nearest TNB Kedai Tenaga) and submit the completed application to one of the following:

  1. Fax to OSEC at 1300-88-5454
  2. Email to tnbsmr@tnb.com.my
  3. TNB Kedai Tenaga (where your account is)

Your reading process will continue as before SMR. For any inquiries, please contact TNB One Stop Engagement Centre (OSEC) at 1300-88-5454.

To read FAQs related to Self Meter Reading, click HERE

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