RESIDENTIAL

This section provides you with all the latest information to help you manage your TNB electricity account more efficiently. You can choose to open your account, close your account, do a change of tenancy for easier billing, upgrade your electricity supply, check on your deposit and read up about the connection charge. Managing your TNB account has never been easier with everything under one roof.

A fairer, transparent and affordable tariff for customers, effective 1 July 2025

This section contains a list of available payment methods, as well as information about them. TNB has multiple payment channels to help make it easier and more convenient for you. From the usual Kedai Tenaga and One Stop Center, payments can also be made at various payment channel whichever suits you best!

Since you’re at the heart of everything we do, we’d like to lighten the load by helping you save with useful energy efficiency tips. Mother earth will appreciate it too. Inside, there will be many useful features for you such as videos on energy efficiency, helpful tips to save energy and energy efficiency labels. Everything to help you save and be more efficient, while being greener and kinder to the earth.

We’re committed to serving you better and part of that is caring about your safety. Do take note of our safety tips. In this section you will find information on safety do’s and don’ts. Please read up and be informed to better protect yourself and those around you. There’s also a section on circuit breakers and what to do when it trips. Learn about EMF and also safety guidelines in the event of a flood.

In this section you can use the search function to see if your located areas will be affected by outages, helping you stay informed.

To serve you better, we present the customer charter. It defines our service standards and your customer rights, so you will know what to expect when you request our services. It is our customer service promises to you that we do our best to uphold. In addition to that, the Customer Charter booklet containing all the promises can be downloaded as well.

Installing smart meter in all homes is part of the government’s nationwide initiative, endorsed by Suruhanjaya Tenaga and currently being rolled out by Tenaga Nasional. Smart meter will enable you to manage your electricity better by monitoring what you are using. The good news is we will replace your old / current meter and give you a brand new smart meter for free.

GIS is a technology tool used for capturing, storing, managing, analyzing and displaying geospatial data in coordinated system. TNB’s asset such as power plant, transmission networks, distribution networks, fiber optics cable and customers’ meter are pin down on digital map.