REQUEST

YOU NEED TO

TNB WILL

Individual Domestic New Electricity Supply

^{(New individual domestic applications for single or three phase supply of whole current meter which require low voltage installation)}

• Ensure submission of complete supply application documents

• Pay connection charges

• Pay electricity deposits

• Issue the connection charge statement within 14 days

• Complete service installation within 21 working days

• Install meter and connect your electricity supply within 7 working days

Change of Tenancy (COT)

COT with final meter reading ^{(if customer does not agree with current meter reading)}

• Send in complete documents, pay deposits and fix date for final meter reading

COT without final meter reading ^{(if customer agrees with current meter reading)}

• Send in complete documents and pay deposits

• Perform final reading and connect your electricity supply within 5 working days

• Connect your electricity supply within 2 working days

Refund of Deposits

Send in complete documents to TNB branch office where your account is registered

Refund your deposits in 30 days

Billing

Ensure that your electricity meter is accessible for reading

Bill you monthly

Customer Service

• Bring along your electricity bill for payment at TNB branch office
• Lodge a written complaint / feedback

• Serve you within 20 minutes

• Reply within 7 working days

Customer Contact

Call 15454 to report on power interruption incidents

95% of all calls will be attended to

Disconnection of Electricity Supply

Ensure prompt payment of your electricity bill to avoid disconnection

Provide notice at least 7 working days before disconnection of electricity supply

^{*Notice void if payment has been made}

Reconnection of Electricity Supply

Pay full outstanding electricity bills at the respective TNB branch office before 1:00 p.m. on a working day

Reconnect your electricity supply on the same day