FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Open an Account

An overview of the process of applying for new supply, with a list of required documents.
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An account is opened when customer applies for electricity.

Electricity Application Based on Load

All new and upgrading of electricity applications are classified into two (2) categories.

1) Electricity Application for Load up to 100kVA (<100kVA)

Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.

2) Electricity Application for Load exceeding 100kVA (>100kVA)

Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.

Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.

 

Application Process: Load up to 100kVA (<100kVA)

The premise status, whether it is a newly built or an existing one, dictates the supply application process.

1) Newly Built Premise

For a newly built premise and has no electricity supply, the process is as mentioned.

 

COA flow1

Appoint Contractor

 

COA flow2

Fill Up Form

  • Customer fills the electricity application form and attach together the required documents.
  • Customer signs the electricity supply contract (electricity application form) with TNB

 

COA flow3

Pay Essential Charges

  • TNB comes up with the connection charges relevant with the electricity connection
  • Customer pays the connection charges and RM10 stamp duty

 

 

COA flow4

Get Electricity Supply

  • Customer pays the electricity deposit
  • TNB installs meter and connects supply

 

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.

To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

 

2) Existing Premise

Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).

COA flow1

Fill Up Form

  • Customer fills the electricity application form (Domestic or Non-Domestic) and attach together the required documents.
  • Customer signs the electricity supply contract (electricity application form) with TNB

 

COA flow2

Pay Essential Charges

  • TNB comes up with the connection charges relevant with the electricity connection
  • Customer pays the reconnection fees (RM 3.00 for Low Voltage or RM 80.00 for Medium Voltage & High Voltage), RM10 stamp duty and GST

 

COA flow3

Get Electricity Supply

  • Customer pays the electricity deposit
  • TNB installs meter and connects supply

 

Exceptions: Customers can only opt for this method provided;

  • TNB service cable and the premise meter board are present and in good condition.
  • No premise renovation has been done involving the internal wiring.
  • Customer gives assurance that the premise Internal wiring is in a good working condition.

According to Electricity Act 1995, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.

It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

The process of applying through contractor is as mentioned in the Newly Built Premise application process.

Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

 

Where to apply for Electricity?

1) Application On-Line

Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:

  • Individual (Residential Category) Customers
  • TNB Registered Electrical Contractors
  • Housing Developers

Benefits of Applying On-line

  • Application forms can now be completed online
  • Faster application process at Kedai Tenaga
  • Online Electrical Contractor selection and appointment
  • Real-time supply application status updates
  • Check amount of Connection Charges and Supply Deposit
  • Mass promotion of Registered Contractors to TNB’s new customers
  • Efficient and faster way to complete Group Supply Application forms
  • Immediate online payment for connection charges, security deposit and stamp duty

Start apply via myTNB Self Service Portal.

 

 

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system. 

2) Application at TNB Kedai Tenaga nearest to your premise

Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.

Required Documents

Required Documents by Applicant

Under Personal Name

Company / Sole Proprietorship / Enterprise / Partnership / Society

Government Body / Agencies

Document Details

Completed & Signed Application Form

Downloadable from TNB Website

Copy of Applicant’s Identification Document

 

IC Copy of Authorized Person / Representative

IC Copy of Authorized Person / Representative

e.g. NRIC or Passport
-

Letter of Authorization with Company Letterhead

Letter of Authorization with Company Letterhead

e.g. Letter indicating the company representative’s name and NRIC

Copy of Registration Certificate

-

-

e.g. Company (Form 9) or Business (Form D)
or Joint Management Body Certificate
or Management Corporate Certification
or Association Registration Certificate

Documentary Proof of Premise Occupation

e.g. S&P Agreement
Applicant need to provide only the page containing:

  1. First Page: Agreement with 2 parties (Premise Owner & Purchaser)
  2. ii. Second Page: Full premise address with document stamped
  3. Last Page: Signature of both Premise Owner & Purchaser

OR Tenancy Agreement or Court Order for Auction Property or Land Title or Strata Title.

In the absence of the above documents, any relevant document that indicates the applicant’s occupancy at the premise is also acceptable. For examples, other utility bills or invoices like Indah Water Konsortium (IWK), telephone bills or any official correspondences

OR any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, Cooperatives are registered Cooperative Commission of Malaysia).

Applicant need to provide only the page containing

  1. Applicant Name
  2. Full premise Address
  3. Date of Agreement

Additional supporting documents required under the new Amendments of ESA 1990 for Commercial and Industrial customers:

  1. Proof of land ownership or consent from the land owner
  2. Development Order from the local authority.

Required Documents by the Appointed Electrical Contractor

 

 

 

Form G - Supervision and completion certificate

Form H - Test Certificate

 

 

Self Estimation Form

 

 

Metering Schematic (for Maximum Demand >100A)

 

 

Location Map (e.g Google Map)

 

 

Premise Picture (inclusive of premise, meter panel location and D hook if related)

 

 

Picture of the nearest pole with respect to premise

 

 

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Close an Account

If you wish to close an account registered under your name, or on behalf of a deceased next-of-kin, this section will provide you with the details.
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Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.

Application Process for Close of Account

 

COA flow1

Fill Up Form

COA flow2

Pay Outstanding Electricity Charges

  • Customers must pay off their outstanding electricity charges based on current bill.
  • Customers may do so at our Kedai Tenaga or any TNB authorised payment channels or TNB Payment Gateway.   
COA flow3

Final Meter Reading

  • TNB personnel take final meter reading and cut-off electricity supply
  • Premise must be accessible for this purpose
  • Final meter reading determines the final charges up to the account closing day.         

 

COA flow4

Get Refund

  • Basic refund calculation: Refund = Deposit - Final Charge
  • Refund can be done through cash (collect at our Kedai Tenaga), cheque (posted), bank-in (subject to availability) or transfer to customer’s other active account.         

TNB will refund the deposit if any, within one (1) month.

 

Where to apply for Close an Account?

1) Application On-Line

Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

3) Application by Post

Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.

Required Documents                                

Application under name of: Supporting Document:
Individual
  1. Signed Application Form
  2. IC Copy         

Sole Proprietorship / Enterprise / Partnership / Society / Government Body / Agencies

  1. Signed Application Form
  2. IC Copy of Authorized Person (Representative)
  3. Letter of Authorization         
Company
  1. Signed Application Form
  2. IC Copy of Authorized Person (Representative)
  3. Letter of Authorization
  4. FORM 13: Certificate Of Incorporation On Change Of Name Of Company (when necessary)         
Deceased Applicant*
  1. Signed Application Form
  2. Death certificate of the deceased
  3. Stamp duty of RM10
  4. Completed Indemnity Bond Form         
*If the registered owner is deceased, a next-of-kin may close the account and claim the deposit, but is required to produce the above mentioned documents. The Indemnity Bond Form can be obtained from any Kedai Tenaga or download here.

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Change of tenancy

Moving house? This section tells you how to change the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.
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Change of tenancy

To ensure the person occupying the premise is also the person liable for the electricity bill. This is done by changing the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.

For an example, you can change the account name on the electricity bill of your rented premises to the tenant’s name. The tenant will then be responsible for the payment of the electricity bill every month and the landlord will not be held liable should the tenant vacate the premise without paying the electricity bills.

Where to apply for Change of Tenancy?

1) Application On-Line

2) Application at TNB Kedai Tenaga nearest to your premise

To change the name, please complete the New Application Form* and bring it to the Kedai Tenaga (Customer Service Centre) where your account is registered together with the following items:

  • One copy of your Identity Card
  • One copy of your Sales & Purchase Agreement or Tenancy Agreement (or any proof occupancy)
  • Deposit: two months of electricity depending on the type of premises – to be paid by cash or cheque
  • Stamp Duty RM10 to be paid at our Kedai Tenaga
  • Processing fee of RM3.20 (including GST)
  • Termination of Account Form/Letter of consent from existing account holder

*New Application Form and Termination of Account Form can be obtained at any Kedai Tenaga or be downloaded here:

  1. New Application Form (Domestic or Non-Domestic)
  2. Closure of Account Form

In the case of a deceased registered customer, the applicant must also bring along, a copy of the Death Certificate and sign an Indemnity letter. A copy of which can be downloaded here

For clarification and information on tenant-landlord matters regarding electricity supply / change of tenancy, please click here

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Upgrade Your Electricity Supply

Learn about the difference between single- and three-phase supply, and when is a good time to upgrade.
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Single-phase vs. Three-phase Supply

A single-phase meter measures usage from a 230 volt supply through two (2) wires, while a 3-phase meter measures usage from a 415 volt supply through four (4) wires.

You are advised to change from a single-phase supply to a 3-phase supply when your household electricity load exceeds 10kW or 50A. Generally, you should change to a 3-phase supply if you have three (3) or more air-conditioners in your home.

Upgrading to a 3-phase supply will increase stability and reliability of electricity supply to your premises.

 

Fees and Charges

Connection charges are based on your additional load. Please inquire at the nearest Customer Service Centre for more information on the connection charges imposed.

Where to apply for Upgrade/Downgrade?

1) Application On-Line

2) Application at TNB Kedai Tenaga nearest to your premise

  • You may submit your application to upgrade to 3-phase supply via a qualified electrical contractor registered with the Energy Commission.

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Deposit

Find out how much you need to pay for electricity deposit, and how it may increase or decrease over time.
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Deposit

The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage. This amount is calculated based on an average of six (6) months

Deposit Amount for New Accounts

The deposit amounts vary based on the number of electrical installations in the home and the two (2) month estimated. Deposits for new accounts are calculated as shown below:

ONE PHASE SUPPLY (230 V)

No Business Code Type of Premises Initial Deposit (RM)
1 63253 Kampung House 170
2 63233 Flat
3 63240 Squatters
4 63241 Long House
5 63234 Low Cost Apartment / Low Cost Terrace House (<= 3 Rooms) 250
6 63235 Low Cost Apartment (> 3 Rooms)
7 63231 Medium Cost Apartment
8 63221 Terrace House (1 Storey)
9 63222 Terrace House (> 1 Storey) 500
10 63236 Apartment / Condominium (<= 3 Rooms)
11 63225 Town House (> 1 Storey)
12 63211 Semi-D (1 Storey)
13 63223 Shop House
14 63237 Apartment / Condominium (> 3 Rooms) 700
15 63212 Semi-D (> 1 Storey)
16 63224 Luxury Terrace House (> 1 Storey)
17 63238 Luxury Apartment / Condominium
18 63251 Bungalow (1 Storey)
19 63252 Bungalow (> 1 Storey) 900

THREE PHASE SUPPLY (400 V)    

NO, Business Code Type of Premises Initial Deposit (RM)
1 63231 Medium Cost Apartment 400
2 63221 Terrace House (1 Storey)
3 63222 Terrace House (> 1 Storey) 700
4 63236 Apartment / Condominium (<= 3 Rooms)
5 63225 Town House (> 1 Storey)
6 63211 Semi-D (1 Storey)
7 63223 Shop House
8 63237 Apartment / Condominium (> 3 Rooms) 1200
9 63212 Semi-D (> 1 Storey)
10 63224 Luxury Terrace House (> 1 Storey)
11 63238 Luxury Apartment / Condominium
12 63251 Bungalow (1 Storey)
13 63252 Bungalow (> 1 Storey) 1600

 

Payment Method

  • For deposits less than RM2,000.00, you are required to pay in cash.
  • For deposits more than RM2,000.00, a bank guarantee is preferred.

 

Reduction in Deposit Amount

If the average of two (2) months bill is less than the amount of deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

Deposit Paid RM300.00
Average Monthly Bill RM100.00
Average of two (2) months electricity used RM200.00
Amount credited to account (RM300–RM200) RM100.00

 

Increase in Deposit Amount

  • If the average of two (2) months average is more than the amount of deposit paid, customers are required to pay the additional deposit.
  • Customers will be given a grace period to pay the additional deposit.
  • Payment can be made at TNB’s Pusat Khidmat Pelanggan or any of the one-stop collection agencies, e.g. Pos Malaysia.
Deposit Paid RM200.00
Average Monthly Bill RM150.00
Average of two (2) months electricity used RM300.00
Additional Deposit (RM300–RM200) RM100.00

 

Deposit Refund

  • The deposit will be refunded if the customer terminates or transfers the account.
  • The customer must go to Pusat Khidmat Pelanggan as stated in the bill and bring along the original receipt of the deposit.
  • If the original receipt is lost or misplaced, the customer is required to fill in the Lost Deposit Receipt Declaration Form.
  • TNB will reimburse the deposit in cash (if amount is less than RM400) or by cheque (if amount is more than RM400) after deducting any outstanding amounts (if any).

Interest on Deposit Paid

TNB will give a 2.5% rebate on the deposit paid by the customer which will be credited yearly into the customer’s January bill.

 

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Connection Charge

Connection charge is the upfront payment made by customers who require a new electricity supply infrastructure and/or to upgrade existing infrastructure to cater for additional power supply.
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A connection charge is the upfront payment made by customers who require a new electricity supply infrastructure and/or an upgrade of an existing infrastructure to cater for additional power supply. The connection charge is imposed as part of TNB’s cost to build the infrastructure for an electricity supply.

Type of Customers

Consumers are categorised based on the supply voltage level, as follows:

Category 1: Supply voltage of 132 kV and above
Category 2: Supply voltage from 6.6 kV and below 132 kV
Category 3: Supply voltage below 6.6 kV

Statement of Connection Charges
Connection Charges for Category 3
  • Connection charge depends on the type of consumer/ metering used. The charge is as per Schedule 1.
  • Applicable only for request of supply not more than 6 kilometer away from the nearest available supply (that could meet the requested load demand)
    • Should the nearest available supply be unable to meet the requested load, the supply may have to be drawn from the nearest substation. In this case, the connection charge still applies as long as the distance does not exceed 6 km
    • Should the distance exceed 6 km, the consumer will only pay for the size of the cable necessary to meet the requested load in excess of 6 km based on full cost of the cable, even though a larger cable may be laid by TNB to meet the demand of other consumers
  • For individual domestic Category 3 where extension of the mains and/or service is limited to planting of not more than 3 poles, the connection charge is as per Schedule 3.
  • For individual Category 3, if there is requirement for the extension of the cable network and substation involving supply voltage above 6.6 kV and below 132 kV, the connection charge is 50% of the project cost to be paid by the consumer

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