(Continuation from Part 1 of the ESG Story – 'myTNB: Enabling a More Connected and Transparent Energy Experience’, dated 4 June 2026).

As digital platforms become more embedded in everyday life, their role extends beyond providing access to enabling more informed and responsible decision-making. In the context of energy use, this means supporting customers not only in understanding their consumption, but also in monitoring and managing it more actively.

Through myTNB, TNB is gradually enabling this shift by providing tools that allow customers to take a more active role in how electricity is used in their homes and businesses.

MyHome

One stop solution for seamless home moving experience.

ToU

Enjoy lower rates during off-peak hours.

Scheduler

System that allows customers to book appointments online. Customers can manage appointments based on their availability.

Outage Notification

Provides updates on supply disruptions and restoration status.

Tenaga PrePay

A prepayment solution for budget conscious customers to manage and potentially reduce electricity expenses.

GET (Green Electricity Tariff)

Participate in a renewable energy programme without installing rooftop solar or other renewable energy systems.

Figure 1: NEW and EXCITING myTNB digital solutions.

Encouraging More Conscious Energy Use

One of the key features supporting this is the Energy Budget function, which allows users to set monthly consumption thresholds and receive alerts when their usage approaches predefined limits.

As at March 2026, more than 2.2 million users were utilising this feature. By linking consumption visibility with actionable thresholds, the platform provides customers with greater visibility into their electricity usage patterns, supporting more informed consumption decisions and helping customers monitor monthly electricity expenses.

myTNB featured at Energy Transition Conference 2026 (ETCon26).

Translating Awareness into Measurable Outcomes

Internal analysis indicates that electricity consumption reductions associated with digital monitoring and energy management initiatives reached approximately 106 GWh. This is equivalent to an estimated avoidance of approximately 82,215 metric tonnes of CO₂ emissions, based on TNB's internal calculation methodology. The figure is broadly comparable to the annual carbon absorption potential of approximately 4.5 million trees.

These observations indicate that greater access to electricity usage information may support more informed energy consumption practices over time.

Supporting Participation in Renewable Energy

In addition to managing consumption, myTNB provides access to renewable energy programmes such as the Green Electricity Tariff (GET), enabling customers to participate in renewable energy programmes.

As at March 2026, more than 8,400 renewable energy accounts have been registered through the platform.

This provides customers with an accessible option to participate in renewable energy programmes without requiring direct infrastructure investment.

Continuous Improvement in a Growing Digital Ecosystem

As adoption increases, maintaining system performance and reliability remains a key consideration. Feedback from application platforms and customer experience measurements continues to provide valuable insights into areas for improvement, including loading delays, system responsiveness and occasional issues related to payment processing and data updates.

These inputs are systematically reviewed to identify recurring patterns, particularly during peak usage periods where higher traffic may affect application performance. In response, ongoing efforts are focused on strengthening system capacity, improving backend processing efficiency and enhancing the stability of core functionalities to support a more consistent user experience.

Through this continuous feedback loop, myTNB is progressively strengthened to better meet evolving customer expectations, while supporting a more reliable and responsive digital energy experience.

Looking Ahead

The continued evolution of myTNB reflects a broader shift in how utilities engage with customers in a digital environment. Moving forward, efforts will focus on strengthening system performance, enhancing user experience and expanding features that support more informed decision-making.

As these improvements take shape, myTNB is expected to continue supporting a more connected, responsive and sustainable energy ecosystem.

1. 2013
   • myTNB is introduced as a Service Oriented platform
2. 2017
   • myTNB revamp
   • Second phase development
3. 2019 - Present
   • Continuous enhancement
   • Digital solutions include myHome, Time of Use (ToU), Scheduler, Outage Notification, Tenaga Prepay, and Green Electricity Tariff (GET)

Figure 2: myTNB’s significant milestones

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