What Matters to Our Stakeholders
TNB’s materiality matters reflect the key environmental, social and governance (ESG) topics. We conducted our materiality assessment survey by involving key internal and external stakeholders. The materiality process adopted was aligned with the GRI 2021 Standard and Bursa Sustainability Reporting Guide (3rd Edition) and additionally, the material matters were benchmarked against industry peers.
Refer to our Sustainability Statement 2022 for more information.
Our Sustainability Themes
Climate Change & Environment
- Our response to Climate Change
- Minimising our Environmental Impact
- Climate Change and Energy Efficiency
- Energy Transition and Innovation
- Environmental Management
Engaging our People & Cultivation Talent
- ESG initiatives
- Employment management & growth
- Leadership development
- Diversity & Inclusion
- Health, Safety & Wellbeing
Creating Shared Values with Communities
- Contributing to Community Development
- Engaging Indigenous People
- Safety, Health and Wellbeing
- Employment Culture
- Community Development and Human Rights
- Sustainable Supply Chain
Responsible Governance & Strengthening Business Resilience
- Upholding a strong sense of integrity
- Sustainable Infrastructure and Ecosystem
- Sustainable Business Expansion
- Customer Centricity
- Sustainable Supply Chain
- Responsible Business and Financial Performance
- Reliable Energy and Fair Tariff
- Cybersecurity Management
- Sustainable Supply Chain
Stakeholder Management
Stakeholder engagement is integral to our sustainability strategy. We engage with our key stakeholders through various platforms and channels to gain a deeper understanding of their concerns. This allows TNB to respond to their needs and achieve our long-term economic, social, and environmental goals. Discover more about our key stakeholders below:
Our customers comprise of domestic, commercial, and industrial customers, including small and medium-sized enterprises and large corporations.
- Customer service outlets
- Call centre
- myTNB mobile application and online portal
- Customer surveys
- Social media
- Roadshows
- Campaigns
- Accessible and reliable supply of electricity
- Affordable electricity tariffs
- Energy efficiency
- Billing and payment platforms
- New technologies (e.g. smart meters)
- Customer service
- Green energy/Renewable Energy (RE)
- Delivering Sustainable Value
- Customer Centricity
- Providing innovative products and services
- Enhancing customer experience
- Supporting energy efficiency efforts amongst customers
The Malaysian Federal and State Governments, parliamentarians, municipal councils, regulators, and federal and state agencies.
- Meetings and briefings
- Site visits
- Round table sessions
- One-to-one engagements
- Outreach programmes
- Regulatory and operational compliance
- Regulatory framework (including Malaysia Energy Supply Industry
- Our Governing Principles
- Delivering Sustainable Value
- Strengthening Partnerships Brightening Surrounding Communities
- Contributing to socioeconomic development
- Partnering with Government to enhance the future of the industry
- Contributing to fiscal revenue through tax payments
Institutional and retail investors, analysts, and potential investors with interest.
- Financial results announcements
- Annual and Sustainability Reports
- Investor relations events, conferences and roadshows
- One-to-one and group engagements
- Site visits
- Annual General Meeting (AGM)
- Investor Relations Corporate Day
- Group business strategy and internal reorganisation
- Malaysia Electricity Supply Industry (MESI) 2.0 reform
- Changes in the regulatory framework and electricity supply industry
- Operational and financial performance
- Current and future Environment, Social & Governance (ESG) efforts
- Delivering Sustainable Value
- Our Governing Principles
- Customer Centricity
- Minimising Environmental Impacts
- Climate Change
- Enhancing Capabilities
- Prioritising Health, Safety and Personal Well-Being
- Strengthening Partnerships Brightening Surrounding Communities
- Effectively managing our business and executing our strategies for future business growth
- Providing attractive dividends to investors
Our 36,307 full-time employees in TNB Group, excluding contractors.
- One-to-one engagements
- Town Halls
- Turun padang and other outreach programmes
- Online portal (intranet), newsletters, emails and TV TNB
- Employee surveys
- Corporate Social Responsibility (CSR) events
- Social media
- Talent and skill development
- Career development
- Employee well-being and workplace culture
- Health and safety
- Employee satisfaction
- Employee engagement on TNB’s strategies and initiatives
- Enhancing Capabilities
- Prioritising Health, Safety and Personal Well-Being
- Providing extensive training and capability development programmes
- Driving a positive, high-performing culture amongst all employees
- Promoting fair career advancement opportunities based on merit
Three registered unions and two workers associations that cover all executive and non-executive employees.
- Joint meetings and engagement sessions
- Negotiations
- Collective agreements
- One-to-one engagements
- Employee welfare and issues
- Collective bargaining
- Employee engagement on TNB’s strategies and initiatives
- Enhancing Capabilities
- Fostering open communication and strong relationships with employees
- Safeguarding employees’ interests and needs
4,750 contractors and suppliers.
- One-to-one engagements
- Training and workshops
- TNB Vendors Day
- Outreach programmes
- Training and capability development
- Industry support for business growth
- Potential health and safety impacts
- Procurement processes
- Delivering Sustainable Value
- Prioritising Health, Safety and Personal Well-Being
- Supporting development of the local supplier ecosystem
Local communities in or near areas where we operate, including those affected by our operations.
- Outreach programmes
- CSR events
- Town Halls
- Dialogue sessions
- Sporting events
- Community development and support
- Communication on development plans and projects
- Potential health and safety impacts
- Potential environmental impacts
- Strengthening Partnerships Brightening Surrounding Communities
- Minimising Environmental Impacts
- Contributing to the upliftment of society through business and corporate responsibility initiatives
- Connecting underserved areas
- Protecting the safety of communities in where we operate
Consumer associations, environmental groups and chambers of commerce.
- One-to-one engagements
- Outreach programmes
- Seminars and knowledge sharing sessions
- Collaboration sessions
- Affordable tariffs
- Innovation in technology and renewable energy
- Sustainability and potential environmental impacts
- Quality of service
- Supply reliability
- Delivering Sustainable Value
- Minimising Environmental Impacts
- Advocating solutions to be utilised amongst our people as well as customers
