What Matters to Our Stakeholders
TNB’s materiality matters reflect the key environmental, social and governance (ESG) topics. We conducted our materiality assessment survey by involving key internal and external stakeholders. The materiality process adopted was aligned with the GRI 2021 Standard and Bursa Sustainability Reporting Guide (3rd Edition) and additionally, the material matters were benchmarked against industry peers.
Refer to our Sustainability Statement 2023 for more information.
Our Sustainability Themes
Climate Change & Environment
- Our response to Climate Change
- Minimising our Environmental Impact
- Climate Change and Emission
- Energy Transition and Innovation
- Biodiversity & Environmental Management
Engaging our People & Cultivation Talent
- ESG initiatives
- Employment management & growth
- Leadership development
- Diversity & Inclusion
- Health, Safety & Wellbeing
Creating Shared Values with Communities
- Contributing to Community Development
- Engaging Indigenous People
- Health, Safety and Wellbeing
- Community Development and Social Impact
- Sustainable & Responsible Supply Chain
- Customer Experience and Satisfaction
- Labour Rights and Employment Culture
Responsible Governance & Strengthening Business Resilience
- Upholding a strong sense of integrity
- Sustainable Infrastructure and Ecosystem
- Sustainable Business Expansion
- Customer Centricity
- Sustainable Supply Chain
- Responsible Business and Financial Performance
- Reliable Energy and Fair Tariff
- Cybersecurity Management
Stakeholder Management
Stakeholder engagement is integral to our sustainability strategy. We engage with our key stakeholders through various platforms and channels to gain a deeper understanding of their concerns. This allows TNB to respond to their needs and achieve our long-term economic, social, and environmental goals. Discover more about our key stakeholders below:
Our customers comprise of domestic, commercial, and industrial customers, including small and medium-sized enterprises and large corporations.
- One Stop Centres (Kedai Tenaga)
- Call centre
- myTNB mobile application and online portal
- Customer surveys
- Social platform activities
- Roadshows
- Campaigns
- One-to-one engagements
- New technologies such as the implementation of the smart meters and their offerings, smart solutions, solar solutions and platform solutions
- Enhanced customer experience and service delivery
- Enhanced Digital Customer Experience
- Accessible, affordable and reliable supply of electricity
- Regulated and non-regulated innovative solutions
- Energy solutions and green products
- Take-up rates on green/sustainable solutions
- Matters related to Personal Data Protection Act (PDPA) compliance
- Delivering Sustainable Value
- Customer Centricity
- Providing innovative products and services
- Enhancing customer experience
- Supporting energy efficiency efforts amongst customers
The Malaysian Federal and State Governments, parliamentarians, municipal councils, regulators, and federal and state agencies.
- Meetings and briefings
- Site visits
- Round table sessions
- One-to-one engagements
- Outreach programmes
- Summits/conferences
- Feedback sessions
- Regulatory and operational compliance
- Changes in the regulatory framework and electricity supply industry
- Disaster management and cybersecurity management
- Nation-building initiatives that stimulate economic growth through green energy and job opportunities, and benefit the rakyat’s well-being
- Energy trilemma (Security, Affordability, Sustainability)
- ESG and Energy Transition initiatives
- Development programmes for local Bumiputera vendors
- Rural development initiatives
- Our Governing Principles
- Delivering Sustainable Value
- Strengthening Partnerships Brightening Surrounding Communities
- Contributing to socioeconomic development
- Partnering with Government to enhance the future of the industry
- Contributing to fiscal revenue through tax payments
Institutional and retail investors, analysts, and potential investors with interest.
- Quarterly and Full Year Financial Results disclosures
- One-to-one engagement/group meetings with the investment community
- Investor conferences and Non-Deal Roadshows
- Annual General Meeting
- TNB corporate website’s Investor Relations section
- Bursa filings and Press Releases
- Integrated Annual Report and Sustainability Reports
- Email updates to the investment community
- Business strategy and performance such as overall electricity demand growth and grid readiness
- National Energy Transition Roadmap (NETR) Flagship catalyst projects, Market Aggregator (ENEGEM) and Third-Party Access (TPA) and tariff reforms
- Regulatory framework (Incentive Based Regulation, Regulatory Period 4 and Imbalance Cost Pass-Through mechanism)
- Energy Transition (ET) Plan initiatives and progress such as decarbonisation strategy, Renewable Energy growth opportunities and capital expenditure plan for ET
- Financial management such as financial sustainability and return, fuel margins, working capital management initiatives, gearing and financial position, and dividend
- Delivering Sustainable Value
- Our Governing Principles
- Customer Centricity
- Minimising Environmental Impacts
- Climate Change
- Enhancing Capabilities
- Prioritising Health, Safety and Personal Well-Being
- Strengthening Partnerships Brightening Surrounding Communities
- Effectively managing our business and executing our strategies for future business growth
- Providing attractive dividends to investors
Our 36,307 full-time employees in TNB Group, excluding contractors.
- Townhall sessions
- Turun padang, Sesi Sampai & Santai, Sesi FB Live, brown-bag and other outreach programmes
- Online portal (intranet), newsletters, emails and digital boards
- People Experience Survey
- One-to-one engagements
- Social platform activities
- Corporate Social Responsibility (CSR)
- Webinars
- Performance, rewards and benefits
- Health and safety
- Employee well-being and workplace culture
- Talent and skills development
- Employee satisfaction
- TNB strategies and initiatives
- Enhancing Capabilities
- Prioritising Health, Safety and Personal Well-Being
- Providing extensive training and capability development programmes
- Driving a positive, high-performing culture amongst all employees
- Promoting fair career advancement opportunities based on merit
Three registered unions and two workers associations that cover all executive and non-executive employees.
- Joint Consultative Council (JCC) at corporate, business entity and local levels
- Negotiations for Collective Agreements (CA)
- Syndication and engagements
- Mitigation and resolution of issues
- Employee health and well-being
- Company strategies and initiatives
- Impact of new policies or policy revision to employees
- Enhancing Capabilities
- Fostering open communication and strong relationships with employees
- Safeguarding employees’ interests and needs
4,750 contractors and suppliers.
- Engagement sessions
- Road Tour Dialogues
- Vendor training and awareness
- Joint Operations Centre
- Industry support for business growth through technology and solutions
- New business opportunities and future developments
- Training and capability development
- Health and safety
- Procurement processes
- Fraud and bribery awareness
- Delivering Sustainable Value
- Prioritising Health, Safety and Personal Well-Being
- Supporting development of the local supplier ecosystem
Local communities in or near areas where we operate, including those affected by our operations.
- Outreach programmes
- CSR programmes
- Townhall sessions
- Dialogue sessions
- Sporting Events
- Public facilities and basic infrastructure
- Compliance with legal and regulatory requirements
- Accessible and reliable supply of electricity
- Energy literacy
- National Hockey Team
- Strengthening Partnerships Brightening Surrounding Communities
- Minimising Environmental Impacts
- Contributing to the upliftment of society through business and corporate responsibility initiatives
- Connecting underserved areas
- Protecting the safety of communities in where we operate
Consumer associations, environmental groups and chambers of commerce.
- One-to-one engagements
- Outreach programmes
- Seminars
- Collaboration sessions
- Social media
- Meetings and knowledge sharing sessions
- Affordable tariffs
- Innovation in technology and RE
- Quality of service
- Supply reliability
- Current and planned ESG efforts
- Energy literacy
- Environment and occupational safety and health
- Compliance with legal and regulatory requirements
- Delivering Sustainable Value
- Minimising Environmental Impacts
- Advocating solutions to be utilised amongst our people as well as customers
