Stakeholder Management

Our Material Matters

At TNB, we conduct annual reviews of our material matters to determine their importance by considering various factors that would impact us. These include the latest industry trends, regulations, and sustainability issues, as well as our stakeholders' interests and concerns.
We map our material matters to the eight topics that fall under each of our sustainability themes.

Our Sustainability Themes

Our Governing Principles

Promoting ethical and safe practices is driven by the Board and shared by our management and employees to reinforce sound business and forward-looking culture.

Responsible and Ethical Business Practices.

Delivering Sustainable Value

Regulatory changes in the energy landscape, along with the shift in focus towards renewable energy and digitalisation require TNB to be both cost-effective and efficient to remain competitive.

  • Business and Financial Performance
  • Energy Efficiency
  • Fuel Mix Policy
  • Efficient Technology and Innovation
  • Asset Optimisation
  • Cyber Security Management
  • Sustainable Supply Chain
  • Reliable Energy and Fair Tariffs
  • Renewable Energy
  • Safety and Emergency Preparedness

Customer Centricity

We seek to win customer trust and loyalty over the long term through effective engagement, quality of service and exceptional customer experience.

  • Customer Experience
  • Energy Efficiency

Minimising Environmental Impacts

TNB strives to protect and conserve the environment in our operations and decision-making in line with our commitment for continuous improvement of environmental performance.

  • Environment Management
  • Biodiversity Management
  • Natural Resource Consumption
  • Waste Management

Climate Change

We are committed towards a low-carbon economy by embracing and supporting renewable energy generation and energy efficiency to reduce greenhouse gas emissions.

  • Climate Change
  • Renewable Energy
  • Energy Efficiency

Enhancing Capabilities

Our people are essential to TNB’s success. We strive to continually strengthen our leadership, enhance employee performance and develop talent.

  • Diversity and Inclusion
  • Workplace Culture
  • Employee Engagement
  • Capability Development

Stakeholder Management

Stakeholder engagement is integral to our sustainability strategy. We engage with our key stakeholders through various platforms and channels to gain a deeper understanding of their concerns. This allows TNB to respond to their needs and achieve our long-term economic, social, and environmental goals. Discover more about our key stakeholders below:

Our customers comprise of domestic, commercial, and industrial customers, including small and medium-sized enterprises and large corporations.

  • Customer service outlets
  • Call centre
  • myTNB mobile application and online portal
  • Customer surveys
  • Social media
  • Roadshows
  • Campaigns

  • Accessible and reliable supply of electricity
  • Affordable electricity tariffs
  • Energy efficiency
  • Billing and payment platforms
  • New technologies (e.g. smart meters)
  • Customer service
  • Green energy/Renewable Energy (RE)

  • Delivering Sustainable Value
  • Customer Centricity

  • Providing innovative products and services
  • Enhancing customer experience
  • Supporting energy efficiency efforts amongst customers

The Malaysian Federal and State Governments, parliamentarians, municipal councils, regulators, and federal and state agencies.

  • Meetings and briefings
  • Site visits
  • Round table sessions
  • One-to-one engagements
  • Outreach programmes

  • Regulatory and operational compliance
  • Regulatory framework (including Malaysia Energy Supply Industry

  • Our Governing Principles
  • Delivering Sustainable Value
  • Strengthening Partnerships Brightening Surrounding Communities

  • Contributing to socioeconomic development
  • Partnering with Government to enhance the future of the industry
  • Contributing to fiscal revenue through tax payments

Institutional and retail investors, analysts, and potential investors with interest.

  • Financial results announcements
  • Annual and Sustainability Reports
  • Investor relations events, conferences and roadshows
  • One-to-one and group engagements
  • Site visits
  • Annual General Meeting (AGM)
  • Investor Relations Corporate Day

  • Group business strategy and internal reorganisation
  • Malaysia Electricity Supply Industry (MESI) 2.0 reform
  • Changes in the regulatory framework and electricity supply industry
  • Operational and financial performance
  • Current and future Environment, Social & Governance (ESG) efforts

  • Delivering Sustainable Value
  • Our Governing Principles
  • Customer Centricity
  • Minimising Environmental Impacts
  • Climate Change
  • Enhancing Capabilities
  • Prioritising Health, Safety and Personal Well-Being
  • Strengthening Partnerships Brightening Surrounding Communities

  • Effectively managing our business and executing our strategies for future business growth
  • Providing attractive dividends to investors

Our 36,307 full-time employees in TNB Group, excluding contractors.

  • One-to-one engagements
  • Town Halls
  • Turun padang and other outreach programmes
  • Online portal (intranet), newsletters, emails and TV TNB
  • Employee surveys
  • Corporate Social Responsibility (CSR) events
  • Social media

  • Talent and skill development
  • Career development
  • Employee well-being and workplace culture
  • Health and safety
  • Employee satisfaction
  • Employee engagement on TNB’s strategies and initiatives

  • Enhancing Capabilities
  • Prioritising Health, Safety and Personal Well-Being

  • Providing extensive training and capability development programmes
  • Driving a positive, high-performing culture amongst all employees
  • Promoting fair career advancement opportunities based on merit

Three registered unions and two workers associations that cover all executive and non-executive employees.

  • Joint meetings and engagement sessions
  • Negotiations
  • Collective agreements
  • One-to-one engagements

  • Employee welfare and issues
  • Collective bargaining
  • Employee engagement on TNB’s strategies and initiatives

  • Enhancing Capabilities

  • Fostering open communication and strong relationships with employees
  • Safeguarding employees’ interests and needs

4,750 contractors and suppliers.

  • One-to-one engagements
  • Training and workshops
  • TNB Vendors Day
  • Outreach programmes

  • Training and capability development
  • Industry support for business growth
  • Potential health and safety impacts
  • Procurement processes

  • Delivering Sustainable Value
  • Prioritising Health, Safety and Personal Well-Being

  • Supporting development of the local supplier ecosystem

Local communities in or near areas where we operate, including those affected by our operations.

  • Outreach programmes
  • CSR events
  • Town Halls
  • Dialogue sessions
  • Sporting events

  • Community development and support
  • Communication on development plans and projects
  • Potential health and safety impacts
  • Potential environmental impacts

  • Strengthening Partnerships Brightening Surrounding Communities
  • Minimising Environmental Impacts

  • Contributing to the upliftment of society through business and corporate responsibility initiatives
  • Connecting underserved areas
  • Protecting the safety of communities in where we operate

Consumer associations, environmental groups and chambers of commerce.

  • One-to-one engagements
  • Outreach programmes
  • Seminars and knowledge sharing sessions
  • Collaboration sessions

  • Affordable tariffs
  • Innovation in technology and renewable energy
  • Sustainability and potential environmental impacts
  • Quality of service
  • Supply reliability

  • Delivering Sustainable Value
  • Minimising Environmental Impacts

  • Advocating solutions to be utilised amongst our people as well as customers