FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Spirit of Responsibility

Sustainability and Responsibility

Our Board drives ethical and safe practices that are shared by our management and employees to reinforce sound business and forward-looking culture.

SETTING THE BENCHMARK

TNB is committed to conducting our business responsibly and with integrity to strengthen our stakeholders’ confidence. The Board is cognisant of its crucial role in demonstrating strong corporate governance and they are guided by our five Shared Values in accordance with the Code of Ethics for Company Directors as established by the Companies Commission of Malaysia.

These values are:

governance

INTEGRITY

governance

CUSTOMER FOCUS

governance

BUSINESS EXCELLENCE

governance

CARING

governance

SAFETY

RISK MANAGEMENT

Managing risks effectively and efficiently are imperative to our business. We are committed to embedding risk management practices across all our operations and decision-making processes to help us achieve our objectives. Our TNB Risk Management Framework has been developed in line with the ISO 31000:2018 Risk Management – Guidelines. It provides a structured and consistent approach to risk management across the organisation for informed decision-making.

Our Risk Management Framework describes our Risk Assessment Process to identify, evaluate, and treat risks for the achievement of business objectives. This process is applied by respective business units across TNB Group in a systematic and iterative manner, taking into account key stakeholders’ inputs, to develop their risk registers. The risks identified or reviewed are registered and approved by relevant risk owners in the TNB Risk Information System (TRIS), a real-time platform for monitoring and reporting risks.

A CULTURE OF INTEGRITY

Excellence is a requirement at TNB, not an expectation. We instil a culture of excellence amongst our people throughout the organisation. This is supported by our five principles of integrity:

  • Adhere to all rules and regulations
  • Perform to our best ability with very high standards whilst continuously improving the quality of our services
  • Adopt an open and honest attitude in all aspects
  • Deliver products and services to customers as pledged
  • Have pride in contributing towards TNB’s success

Complying with local and international standards, we have zero tolerance for bribery and corruption. We have retained our ISO 37001:2016 Anti-Bribery Management System certification and are also implementing TNB Corporate Integrity Management System (TCIMS) across the Group to drive an integrity-based culture. TCIMS supports our internal integrity culture by enabling us to prevent, detect, and respond to bribery or corruption in compliance with anti-bribery laws.