P&SC Grievance Framework Overview

At Tenaga Nasional Berhad (TNB), integrity and accountability are the fundamental values of our operations and partnerships. Our vendors play a crucial role in upholding these values, and we are committed to maintaining the highest ethical standards across our supply chain. In line with this commitment, we have implemented the Procurement and Supply Chain (P&SC) Grievance Procedure, which is in accordance with our Sustainable Procurement Code of Conduct, Labour Rights Policy, and Code of Business Ethics.

This procedure establishes a formal channel for employees, stakeholders, and the public to report grievances related to unethical vendor conduct and supply chain practices, including, but not limited to bribery, corruption, fraud, unfair labour practices, harassment, discrimination, health, safety and environmental concerns. To facilitate reporting and demonstrate openness, information about the grievance channel is publicly available on our website.

The P&SC Grievance Procedure outlines a structured and efficient process for addressing these grievances, ensuring accountability, and fostering continuous improvement—thereby reinforcing our core values in every interaction.

An overview of TNB P&SC Grievance Framework

Embracing Our Core Values through Grievance Procedure

The P&SC Grievance Procedure is designed to embody and promote TNB’s core values, which are integral to our approach in addressing grievances:

1. Integrity

   • Upholds integrity by ensuring concerns are addressed ethically, impartially, and transparently, instilling trust and accountability throughout the process.

2. Professionalism

   • Cultivates respectful, competent interactions through clear guidelines and trained personnel.

3. Forward Thinking

   • Integrates feedback from grievances to adapt and improve practices.

4. Collaboration

   • Encourages open communication between TNB, vendors, and stakeholders for effective issue resolution.

5. Customer Centricity

   • Prioritizes stakeholder concerns, demonstrating TNB’s commitment to understanding and meeting their needs.

6. Mindfulness

   • Promotes awareness, ensuring all voices are heard and respected.

Together, these core values foster an environment of openness and empowerment, encouraging individuals to raise concerns without fear and ensuring that issues are addressed fairly, responsibly and with accountability.

Key Components of the P&SC Grievance Procedure

To ensure the grievance procedure is both effective and efficient, these key components drive transparency, accountability, and continuous improvement:

• Clear Grievance Process: The procedure is outlined on our website, providing clear guidance for employees, vendors, and the public to report concerns. The grievance follows a structured process, including thorough investigation, evaluation, resolution, and ongoing monitoring, to ensure fair and equitable outcomes.


The P&SC Grievance Process

• Accessible Reporting Channel: Our dedicated P&SC Grievance channel allows confidential reporting, safeguarding anonymity while encouraging open communication.
• Grievance Committee and Oversight: The P&SC Grievance Committee, composed of experts from diverse backgrounds, along with the Board Integrity Committee (BIC), ensures rigorous oversight and upholds good governance, reinforcing our commitment to accountability and transparency.
• Continuous Improvement and Vendor Support: TNB maintains an open dialogue with vendors to address challenges, share best practices, and provide training and resources. This support helps vendors understand and meet our ethical standards.

As we move forward, TNB is dedicated to refining our grievance procedure and enhancing ethical compliance. We actively seek feedback to ensure our framework evolves in response to stakeholder needs.

In conclusion, the P&SC Grievance Procedure is central to TNB’s commitment to ethical practices, accountability, and sustainability. It provides a formal and structured process for addressing grievances related to unethical vendor conduct and supply chain practices. This procedure ensures that concerns are handled transparently, ethically, and efficiently, leading to fair outcomes for all parties involved. Ultimately, this comprehensive approach strengthens the integrity of our supply chain and supports the development of sustainable, responsible business practices.

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