Building Talent For The Future

At TNB, we believe in creating a nurturing environment that fosters empowerment amongst employees to embrace capability building for the betterment of their careers and in alignment with the company’s strategic framework to achieve sustainable growth. This sustainable growth is embodied by our future-ready workforce and our partners, who are empowered to continuously seek in enhancing their capabilities and be an active contributor towards a responsible energy transition in their respective capacity.

Investing in Our Workforce

Capability building through learning and development

TNB's Learning and Development programmes are designed to empower our employees with the knowledge and skills necessary to excel in their roles and contribute to the company's overall success. The Learning & Development policy in place emphasizes on 3 principles of learning, namely formal, social and experiential learning.

The employees’ learning journey is purposefully designed to foster growth in their current roles. The Learning Journey programme follows the 70:20:10 Learning Principle, whereby 70% of their knowledge are from challenging experiences and assignments; 20% from developmental relationships; and 10% from formal training and coursework. This serves as a comprehensive guide to help employees plan their training and development, which includes both mandatory and non-mandatory training relevant to their roles.

The effectiveness of the employees’ learning journey is further monitored through annual assessment cycles to gauge their proficiency levels over time. Both the employees and management are given the platform to discuss and identify any further improvement areas, which are needed in supporting the Energy Transition agenda. Through this exercise, TNB aims to sustain its Organizational Competency Index (OCI) at above 80%.

Professional Certification Training

Ensuring the technical competency in our workforce is enhanced over time remains crucial to our day-to-day operations. TNB encourages its employees to pursue relevant professional certification in their respective fields and familiarise themselves with up-to-date industry standards and technical improvements as they further enhance their expertise required in pursuit of supporting our sustainability goals.

Below is a selection of professional certification training programmes from 2021 until Sept 2023:

Extended Study Programmes

TNB employees are given the opportunity to extend their academic studies under a study sponsorship initiative, covering undergraduate and postgraduate studies as well as an in-house Employee Academic Development Programme.

Since 2021 until September 2023, a total of 95 TNB employees have participated in these programmes amounting to a total investment of RM1.99 million.

Energy Transition Academy

TNB recently established the Energy Transition Academy for its employees who are keen to expand their knowledge base about sustainability and all things related to energy transition. The learning journeys are being developed to cover regulatory and governance issues; economic impact on global and regional communities; benefits of international and corporate collaborations in energy transition; technological advancements in the relevant fields, among others.

More information would be made available once the plans are in place.

Empowering Our Partners: TNB's Training Modules for Vendors and Contractors

TNB recognises the importance of its partners, vendors, and contractors in contributing to its success. To ensure that these partners are empowered to the fullest, TNB has established a range of training modules designed to increase their competency and capabilities, aligning them with TNB's high standards of quality and performance.

The following are a few examples of training programmes conducted for vendors with over 3,500 having completed the training, as of September 2023:

In addition, TNB has introduced structured competency development programmes for its vendors with the aim of enhancing their skillsets in order to achieve higher levels of excellence. In 2019 and 2020, TNB has sponsored 796 vendors/ contractors to complete training on Low Voltage Lifeline Work, Street Lighting System (Installation & Maintenance), High Voltage Overhead Line and Low Voltage Overhead Line.

To strengthen TNB’s contribution in capability building for its vendors as part of its corporate responsibility towards nation development during the challenging times of the COVID-19 pandemic, TNB has created a unique programme called TNB Reskilling Malaysia (TRM). Launched in 2020 and completed in 2023, the programme provided job matching and training for Malaysians, particularly those who were laid off or affected during the pandemic lockdown periods. Trained individuals, who completed the reskilling programme, were successfully recruited by TNB vendors without the need to incur any new hire development and onboarding costs.

Apart from securing new skilled employees, the vendors are certified and authorised to serve in the TNB ecosystem, especially in areas pertaining to Smart Meter installation and basic electrical system. To date, this 100% TNB-funded programme has created a big pool of vendors equipped with skilled employees. 2,084 individuals completed their certification with 96% of the participants are now certified as Smart Meter Installers for the national Advanced Meter Infrastructure (AMI) Deployment Programme.

Other programmes related to TRM can be found in the table below.

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