Close an Account

Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.

Application Process for Close of Account

	Fill Up Form Customers submit the Closure of Account form together with the required documents.
	Pay Outstanding Electricity Charges Customers must pay off their outstanding electricity charges based on current bill. Customers may do so at our Kedai Tenaga or any TNB authorised payment channels or TNB Payment Gateway.
	Final Meter Reading TNB personnel take final meter reading and cut-off electricity supply Premise must be accessible for this purpose Final meter reading determines the final charges up to the account closing day.
	Get Refund Basic refund calculation: Refund = Deposit - Final Charge Refund can be done through cash (collect at our Kedai Tenaga), cheque (posted), bank-in (subject to availability) or transfer to customer’s other active account.

TNB will refund the deposit if any, within one (1) month.

Where to apply for Close an Account?

1) Application On-Line

Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

• Download Closure of Account Form

3) Application by Post

Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.

Required Documents