TNB e-Invoice

Introducing TNB e-Invoice Registration Platform for Registered TNB customers

TNB is introducing the official e-Invoice Registration Platform for all registered TNB customers. This initiative is in compliance with the mandate from the Inland Revenue Board of Malaysia (IRBM) or also known  as Lembaga Hasil Dalam Negeri Malaysia (LHDNM) under Section 82C of the Income Tax Act 1967 (ITA 1967), effective from 1 August 2024.

The e-Invoice initiative, as outlined by IRBM, offers key benefits including enhanced business efficiency, reduced manual efforts and human errors, streamlined tax filing, and digitalised tax and financial reporting. For more information about e-Invoice, visit the IRBM website at www.hasil.gov.my/en/e-invoice.

To facilitate a smooth transition to e-Invoice, we kindly request your cooperation in updating the necessary information. Please provide the essential details and supporting documents required for registration.

We prioritise the security and confidentiality of your information. Our e-Invoice Registration platform is equipped with robust security measures to safeguard your data from unauthorised access or breaches.

Platform Availability and Registration Details:

• Launch Date: The TNB e-Invoice Registration Portal is available from 9 July 2024.
• Who Can Register for e-Invoice: Only registered TNB customers can update their details and submit the required documents, as well as provide consent to subscribe to e-Invoice.
• Convenient Billing: By agreeing to the e-Invoice Terms and Conditions, you will receive your electricity bills in a convenient PDF format via email, complete with a QR code, linking to the validated e-Invoice on the IRBM’s myInvois Portal.
• No more printed bills are sent to your premises.
• myTNB Access: Registered myTNB users can also view and download their electricity bills from the myTNB portal and app.

Join us on this digital journey

Update your details and provide your consent today to experience amore efficient billing process with TNB e-Invoice initiative. Join us on the journey towards a brighter, digital future.

Click Here to Register Now!

Step-by-Step TNB’s Online e-Invoice Registration Guide

Update Your Data

• Visit the TNB e-Invoice Registration Portal.
• Provide your up-to-date contact information and necessary details.
• Ensure your information is accurate to facilitate seamless communications and invoicing.
• Provide relevant supporting documents required for verification. You may refer to the FAQ below.

Give Your Consent

• Read the terms and conditions related to the e-Invoice.
• Provide your consent to the e-Invoice terms and conditions, including agreeing to receive monthly electricity bills via email.

Receive and Verify Your e-Invoice

• Upon successful application, you will receive your invoices including the monthly electricity bills, Consumer Connection Charges (CSP), processing fees, credit notes, debit notes, and refund notes in PDF format via your registered email.
• Each invoice will include a QR code, linking to the validated e-Invoice on the IRBM’s myInvois Portal.

To ensure a seamless transition to the e-Invoice system and benefit fully from its advantages, TNB has outlined specific eligibility criteria for registered TNB customers, which are as follows:

1. Registered  TNB Accounts

• All registered TNB customers with active accounts can subscribe to e-Invoice. An account is active if it receives regular monhtly electricity bill.
• Customers must select the type of electricity account for registration. The types of accounts are:
  • Individual: A registered TNB  customer with an account using an identification document such as MyKad, Army ID, Police ID, or passport.
  • Organisation: Includes companies, societies, enterprises, etc., registered with the Registration of Society (ROS) or the Registration of Company (ROC).
  • Government: Includes both federal and state government entities.

2. Consent and Data Update

• Customers must provide consent to subscribe to e-Invoice and email billing.
• Update all required details accurately and relevant supporting documents to ensure smooth registration verification by TNB.

3. Digital Access

• Customers must have a valid email address to receive the e-Invoice in a convenient PDF format via email, complete with a QR code, linking to the validated e-Invoice on the IRBM’s myInvois Portal.
• Ensure you have regular access to email and digital platforms for viewing and managing your invoices.

Meeting these eligibility requirements enables you to  seamlessly transition to e-Invoice, enhancing your billing experience with greater convenience, security and efficiency.

e-Invoice offers key advantages for you as a registered TNB customer, which are as follows:

1. Convenience

• Receive monthly e-Invoice electricity bills directly via email in a secure PDF format. No more printed bills are sent to your premises.
• Access and pay your bills anytime, anywhere via myTNB apps and portal.

2. Enhanced Security

• Each e-Invoice has a QR code, linking to the validated e-Invoice on the IRBM’s myInvois Portal to ensure the authenticity and accuracy of your invoices.
• Reduced risk of lost or tampered invoices.

3. Efficiency in Tax Claims

• Easy access to verifiable documentation required for tax claims.
• Ensure all expenses are meticulously recorded and compliant with regulatory standards.

4. Improved Record Keeping

• Digitally stored invoices make retrieval and management more efficient.
• Enhance audit trails and financial reporting with easily accessible digital records.

5. Environmentally Friendly

• Contribute to environmental sustainability by reducing paper usage.
• Support TNB’s commitment to eco-friendly practices and a greener future.

The existing billing process remains unchanged with the introduction of e-Invoice. Customers continue to receive their invoices electronically with no additional charges imposed for choosing e-Invoice.

Here is sample of digital electricity bills with QR codes, linking to the validated e-Invoices on the IRBM ‘s myInvois Portal

Please refer to the full sample bill here.

1. What is e-Invoice?

An e-Invoice is a digital representation of a transaction between a supplier (i.e. TNB)  and a buyer, (registered TNB customer) which requires verification from the Inland Revenue Board of Malaysia (IRBM) before it is issued to customers.  It includes essential information such as the supplier's and buyer's details, item descriptions, quantities, prices (before tax), taxes, and total amount. These records capture transaction data essential for business operations.

In the context of TNB, the implementation of the e-Invoice initiative is to replace printed bills with electronic invoices in PDF format, encompassing electricity bills, Consumer Connection Charges (CSP), processing fees, credit notes, debit notes and refund notes.

The e-Invoice, as outlined by IRBM, offers several benefits including enhanced business efficiency, reduced manual effort and human errors, streamlined tax filing, and digitalised tax and financial reporting. For more information about e-Invoice, please visit the IRBM website at www.hasil.gov.my/en/e-invoice.

2. Who needs to register for e-invoice?

All registered TNB customers with active accounts can subscribe to e-Invoice. An account is active if it  receives regular monhtly electricity bill.  Customers must select the type of electricity account for registration. The types of accounts are:

• Individual:  A registered TNB  customer with an account using an identification document such as MyKad, Army ID, Police ID, or passport.
• Organisation: Includes companies, societies, enterprises, etc., registered with the Registration of Society (ROS) or the Registration of Company (ROC).
• Government: Includes both federal and state government entities.

3. How can I register for e-Invoice and how long does the process take for a successful e-Invoice registration?

TNB offers three options for registered TNB customers to enrol for e-Invoice:

Disclaimer: Please note that the processing of e-invoice documents will only commence once all required details are provided, and all necessary documents are fully submitted. Incomplete submissions will result in delays.

4. I would like to register for e-Invoice through TNB's e-Invoice Registration Portal. Could you walk me through the steps?

Here’s how you can register for e-Invoice via TNB's e-Invoice Registration portal:

1. Visit the TNB e-Invoice Registration Portal
   • Go to https://einvoice.tnb.com.my/s/registration-form/en
      
2. Verify Email
   • Confirm your email address.
      
3. Select Account Type
   • Choose your type of electricity account.
      
4. Enter e-Invoice Information
   • Fill in the required details.
      
5. Upload Documents
   • Attach the necessary supporting documents and the maximum size for each file to be uploaded must not exceed 15MB. Only PDF, .jpeg, and PNG are allowed.
      
6. Consent to Terms and Conditions
   • Agree to the e-Invoice Terms and Conditions.
      
7. Submit Registration
   • Submit your information and supporting documents for your e-Invoice registration.
      
8. Receive Notification
   • After verification by TNB, you will receive an email notification via your registered email address.
      

5. What information and documents are required for registration?

In compliance with the regulations set by IRBM, registered TNB customers who plan to enrol in e-Invoice are required to provide the following information:

Note:
i. Individual refers to a registered TNB customer with an account using an identification document such as MyKad, Army ID, Police ID, or passport.
ii. Organisation includes companies, societies, enterprises, etc., registered with the Registration of Society (ROS) or the Registration of Company (ROC).
iii. Kindly ensure that the email address and contact number provided are accurate and are contactable by TNB and IRBM.

6. How can I obtain my Tax Identification Number (TIN) and Tax Return Form for e-invoice registration?

Tax Identification Number (TIN) and Tax Return Form can be obtained through:

• MyTax Portal at mytax.hasil.gov.my
• HASiL Live chat
• HASiL Care Line at 03-8911 1000
• Visit the nearest HASiL branch

7. How will I receive my monthly electricity bills once I register for e-Invoice?

If you are registered as myTNB user, your monthly electricity bills are available on the myTNB portal and app. Additionally, your electricity bills will be sent to the email address that you have provided for e-Invoice registration.

For organizations or goverment institutions with multiple electricity accounts, you will receive your monthly electricity bill via registered email address that you have provided for e-Invoice registration. If you are registered as myTNBiz user, your monthly electricity bills are available on the myTNBiz portal.

Here is a sample of a electricity bill with a QR code, providing a link to the validated e-Invoice available in the IRBM’s myInvois Portal

Please refer to the full sample bill here.

8. What security measures are in place to protect my data and transactions?

We prioritise the security and confidentiality of your information. Our e-Invoice Registration platform is equipped with robust security measures to safeguard your data from unauthorised access or breaches.

9. Can I track the status of my e-Invoice registration on the TNB e-Invoice Registration portal?

No. The TNB’s e-Invoice Registration portal is solely for registration. Depending on the method of registration, you will receive a notification of successful registration via email or SMS, as outlined in Q3.

10. What should I do if the TNB account is not registered under my name? For example, if it is still registered under a previous owner, a late family member, or I am renting, how do I provide the required information and documents?

If the registered TNB account is not under your name, you may apply to change the registered account name to your name through the Change of Tenancy (COT) process before proceeding with your e-Invoice registration submission. For more details, please visit myTNB - Residential - Change of Tenancy.

For organizations or goverment institutions, if you are renting your business premises and the TNB account is registered under landlord's name, you may apply to change the registered account name through the Change of Tenancy (COT) process before proceeding with your e-Invoice registration submission. For more details, please visit myTNB - Business - Change of Tenancy.

11. If I register for e-Invoice in August 2024, will I receive the e-invoice for my August 2024 electricity bill?

e-Invoices will be issued after the e-Invoice registration is successful. For example, if you register successfully in August 2024, TNB will re-issue an e-Invoice for your August 2024 electricity bill if you have received your August 2024 electricity bill previously. Otherwise, you will start receiving e-Invoice from September

12. If I register for e-Invoice in October 2024, can I request the previous months’ e-Invoices like August and September 2024?

No, you will not be able to receive e-Invoice for months prior to your registration date. e-Invoices will only be available from the month following your successful registration.

13. Where can I find additional resources or contact support for further assistance?

• For any inquiries, contact TNB CareLine at 1-300-88-5454 or email [email protected]
• For more information about e-Invoice, please visit IRBM website.

72 HOURS RULE

14. I received my latest electricity bill, which I can view on MyInvois Portal. Can I reject the bill through MyInvois Portal if there is an error?

Yes, you can reject the bill through MyInvois Portal if there is an error. This portal is one of the mediums recognized by LHDN, and rejection can only be made within 72 hours after the bill is issued.

15. Do I still need to pay the current electricity bill if I have rejected it on the MyInvois Portal?

Yes, you are advised to pay the bill to meet the 30-day credit term and avoid a 1% late payment penalty charge. Any bill adjustments, whether through a debit or credit note, will be made in the next billing cycle. TNB is not required to make adjustments within 72 hours.

Please refer here for the FAQ in Bahasa Melayu.

For any inquiries regarding e-Invoice and TNB’s e-Invoice Registration Portal, please:

• Contact TNB CareLine at 1-300-88-5454 or email [email protected]
• Visit your nearest Kedai Tenaga