myTNB: It’s Much More Than Just for Paying Electricity Bills

19/11/2020

Tenaga Nasional Berhad (TNB) customers are embracing the digital lifestyle based on the tremendous increase in online transactions for a myriad of services on offer in myTNB app and portal.

Besides paying their electricity bill online, a rising number of customers have been using the versatile app and portal to perform other transactions that are usually conducted at Kedai Tenaga.

Compared with 2019, there have been a sharp increase in the following transactions (requests) on myTNB up to 15th November 2020:

• Change of Tariff (from 858 in 2019 to 17,260 transactions);
• Change of Tenancy (from 8,219 to 22,262);
• Renewable Energy Scheme (from 23 to 342); and
• myGreen+ (from 304 to 552).

As for online bill payment, myTNB recorded over 7.7 million transactions across both platforms with over 6 million transactions via the app alone, compared to last year’s total of 3.6 million transactions.

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