Definition of Commercial Consumer
“Commercial Consumer” is defined as (but not limited to) a consumer occupying or operating:
- Office block
- Service apartment
- Boarding house
- Retail complex
- Estate, plantation or farm (except those categories defined in the Specific Agriculture Tariff)
- Railway installation
- Toll plaza
- Streetlightings at tolled highway including its bridges and tunnels
- Telecommunications installation
- Broadcasting installation
- Entertainment / recreation / sports outlet
- Golf course
- School / educational institution
- Religious and welfare organisation
- Military and government installation
- Waste treatment plant
- District cooling plant
- Cold storage
- Any other form of business or commercial activities which are not primarily involved in manufacturing, quarrying or mining activities
Our Corporate Account Relationship Enhancement Programme, also known as CARE programme, was initiated by TNB’s Customers Service & Marketing Department in 1 December 2007. The programme is targeted to form better relationships with TNB’s corporate clients.
CARE adopts the ‘single point of contact’ concept where a dedicated executive is appointed to manage the corporate accounts. The 8 segments of corporate customers currently identified to be under the CARE Programme are as follows:
- Fast Food Chains
Objectives of the CARE Programme:
- To create a closer two-way relationship between TNB and the corporate clients for better customer experience
- To maintain customers’ loyalty with TNB through our continuous effort that focuses on quality customer service characteristics such as reliability, assurance and responsive personalized service
- To gain feedback from corporate accounts on TNB’s services, to monitor and to take effective action in order to fulfill our clients’ needs
- To promote and educate clients on our convenient services e.g. TNB’s Bulk Payment System
Your CARE Manager is the designated contact person in creating continuous interactions between TNB and your company. His / her responsibilities include:
- Building relationships through continuous engagement
- Developing market intelligence and customer profiles (company information/ latest company scenarios / customer needs & wants /concerns & issues at hand) with the objective of getting to know more about the customers
- Gather customers’ feedback about TNB products and services for further improvement
- To be highly responsive to customers’ issues and concerns on TNB services
- To enhance communication channels to ensure that solutions to any issues /concerns raised by the customers are provided efficiently and in a timely manner
The CARE Programme is continuously going forward to achieve the customer service excellence in accordance with TNB’s journey towards Service Excellence.X
Bulk Payment System
Under this system, participating government departments or private organisations can do away with the tedious process of preparing individual payment vouchers for settlement of their electricity bills.
Federal/State Departments will authorise the Attorney-General/State Financial Officers to make payment from their respective annual allocations provided by the Federal/State Treasury.
For private organisations, payment can be made via the respective head offices and no longer via individual branches concerned.
For existing users, visit the myTNB Self Service Portal.
- Quick, easy and systematic billing and payment for the benefit of both parties
- Saves management and administrative costs
- Easier annual budget planning
- More effective electricity consumption monitoring of an organisation’s branch networks
- This service is absolutely free of charge.
Customers need only bear delivery costs for dispatch of tapes and cheques to TNB Headquarters.
- The SBP uses Microsoft Windows 2000. The program is in Flat File Structure format.
- The government accounts are processed once a month, ie. at the end of the first week of each month. Private sector accounts are processed weekly ie. at the end of each week.
- Meter reading and delivery of bills to premises remain unchanged. Customers will continue to receive their bills every month as usual for their records.
- Customers are also offered the option of having their bills delivered to their premises or sent to the postal address of their choice.
- For government departments, outstanding accounts can be settled via bulk bill payment in monthly installments of between 10% to 20% (subject to consideration) of the outstanding sum. The amount will be entered as the sum to be paid together with the current month’s bill, until such time when the outstanding sum has been paid in full.
- For private organisations, customers must pay the outstanding sum before signing up for the bulk bill payment scheme.
How to Sign Up
For more information or to sign up for the Bulk Payment System, customers may contact TNB at:-
Office Address: Finance Manager (Credit Management), Finance Department, Credit Management Unit, Distribution Division, Tenaga Nasional Berhad, Level 14, Wisma TNB, No 19, Jalan Timur, P.O. Box 373, 46200 Petaling Jaya, Selangor.
Tel: 03-7967 9178 / 03-7967 9282 ext 1411/1904 Fax: 03-7967 9387 / 03-7967 9225 Email: [email protected]