FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Definition of Industrial Consumer

Read on to find out what makes an Industrial Consumer.
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For Industrial

“Industrial Consumer” means a consumer engaging in manufacturing of goods and products.

     
  • Manufacturing means the conversion of raw material or components to finished product such as the making, altering, blending, ornamenting, finishing or otherwise treating or adapting any article with a view to use, sell, transport, deliver or dispose; and includes the assembly of parts and food processing but shall not include any activity normally associated with the retail or wholesale trade.
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  • Quarrying of minerals, stone and other natural resources and pumping for water treatment plant also terms as Industrial Consumer.
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  • In addition, the total wattage of lamps and air-conditionings installed for the purpose of office use shall not exceed 20% of the total wattage of all electrical equipment installed.
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  • “Mining Consumer” means a consumer using most part of the electricity consumed for extracting minerals including dredging activities.
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  • “Specific Agriculture Consumer” means a consumer conducting specific agricultural activities strictly related to agriculture cultivation and breeding. The activities are confined to agriculture livestock (poultry and/or hatching, cattle and/or dairy, rearing of other animals), aquaculture (the breeding and cultivation of water plants and animals), horticulture (growing of fruits, vegetables and flowers) and pumping for irrigation/drainage of land and for controlling water gates for the production of grains such as paddy.

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PRIME Program

This programme is intended to improve the quality of TNB customer services for consumers who contribute spend millions of ringgit as on their monthly electricity consumption.
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Background

This programme is intended to improve the quality of TNB customer services for consumers who contribute spend millions of ringgit as on their monthly electricity consumption.

With an aim to promote good bilateral relationships between consumers and TNB, it is a program where users are encouraged to interact directly with TNB for any problems or issues faced.

The focus of this programme has been developed further, not only for business connections but also to address power quality issues, which is a common issue amongst TNB PRIME customers.

Definition

PRIME customers are those who are listed in the Top 1000 Large Power Consumers (LPC) throughout the country.

Activities

Among The activities carried out under the Prime Programme are as follows:

       
  • Special programmes are developed from time to time and announced via email for effective dissemination of information.
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  • Regular visits to PRIME customers’ premises by TNB State General Manager, Site Manager and Branch Manager
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  • Annual dialogue session conducted to foster better relationship between TNB with PRIME customers and for TNB to better understand local issues and problems faced for appropriate action

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Special Industrial Tariff

Eligible industrial consumers can apply for the Special Industrial Tariff (SIT) to enjoy lower rates.
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New SIT Update

The Government has approved the gradual removal of the Special Industrial Tariff (SIT) by 2% yearly from January 2016 to January 2020.
The New SIT Policy 2016   is effective 1 January 2016.
For further information, please refer to the New SIT Policy 2016 (slides) – Click here
For further information, please refer to the New SIT Policy 2016 (letter) – Click here

Who Is Eligible

SIT  consumers  who have applied in the previous years from 2013 – 2015 can apply for the SIT to enjoy lower tariff rates, subject to the New SIT Policy 2016.
No NEW SIT applications after 1 January 2016.
Kindly refer to New SIT Rates effective 1 January 2016 – Click here 

Required Documents 

  1. Click here (for the New SIT Policy Document Checklist 2016)
  2. Click here (for the New SIT Policy 2016 - Appendix 1- for FY 2015 & 2016 only)
  3. Click here (for the New SIT Policy 2016 - Appendix 2 - for FY 2017 onwards)

Kindly note that effective FY 2016 onwards, the appointment of a registered Electrical Energy Manager is mandatory to certify the Energy Efficiency Plan and the Appendix 2.

General Criteria

  • Successful SIT applications will be required to sign a new electricity contract within seven (7) days after receiving a notification letter from TNB  to effect the SIT.
  • SIT eligibility is not automatic and must be applied on a yearly basis.
  • SIT applications must be submitted within 5 months from the company’s financial year-end.
  • The SIT for re-submission cases (permohonan semula) will be applied beginning one month after all required documents (as above) have been received, and ends  at the upcoming company’s financial year-end, whilst for review cases (permohonan ulangkaji), the SIT will be backdated for 12 months.

For further information and/or enquiries, please contact:

address 02 Commercial Management Unit, Customer Service Department, Level 16 Wisma TNB, No. 19 Jalan Timur, 46200 Petaling Jaya, Selangor.
phone 03 Tel : 03-7967 9017
Email : [email protected][email protected]

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