An e-Invoice is a digital representation of a transaction between a supplier (i.e. TNB)  and a buyer, (registered TNB customer) which requires verification from the Inland Revenue Board of Malaysia (IRBM) before it is issued to customers.  It includes essential information such as the supplier's and buyer's details, item descriptions, quantities, prices (before tax), taxes, and total amount. These records capture transaction data essential for business operations.

In the context of TNB, the implementation of the e-Invoice initiative is to replace printed bills with electronic invoices in PDF format, encompassing electricity bills, Consumer Connection Charges (CSP), processing fees, credit notes, debit notes and refund notes.

The e-Invoice, as outlined by IRBM, offers several benefits including enhanced business efficiency, reduced manual effort and human errors, streamlined tax filing, and digitalised tax and financial reporting. For more information about e-Invoice, please visit the IRBM website at www.hasil.gov.my/en/e-invoice.

All registered TNB customers with active accounts can subscribe to e-Invoice. An account is active if it  receives regular monhtly electricity bill.  Customers must select the type of electricity account for registration. The types of accounts are:

• Individual:  A registered TNB  customer with an account using an identification document such as MyKad, Army ID, Police ID, or passport.
• Organisation: Includes companies, societies, enterprises, etc., registered with the Registration of Society (ROS) or the Registration of Company (ROC).
• Government: Includes both federal and state government entities.

TNB offers three options for registered TNB customers to enrol for e-Invoice:

Disclaimer: Please note that the processing of e-invoice documents will only commence once all required details are provided, and all necessary documents are fully submitted. Incomplete submissions will result in delays.

Here’s how you can register for e-Invoice via TNB's e-Invoice Registration portal:

1. Visit the TNB e-Invoice Registration Portal
   • Go to https://einvoice.tnb.com.my/s/registration-form/en
      
2. Verify Email
   • Confirm your email address.
      
3. Select Account Type
   • Choose your type of electricity account.
      
4. Enter e-Invoice Information
   • Fill in the required details.
      
5. Upload Documents
   • Attach the necessary supporting documents and the maximum size for each file to be uploaded must not exceed 15MB. Only PDF, .jpeg, and PNG are allowed.
      
6. Consent to Terms and Conditions
   • Agree to the e-Invoice Terms and Conditions.
      
7. Submit Registration
   • Submit your information and supporting documents for your e-Invoice registration.
      
8. Receive Notification
   • After verification by TNB, you will receive an email notification via your registered email address.
      

In compliance with the regulations set by IRBM, registered TNB customers who plan to enrol in e-Invoice are required to provide the following information:

Note:
i. Individual refers to a registered TNB customer with an account using an identification document such as MyKad, Army ID, Police ID, or passport.
ii. Organisation includes companies, societies, enterprises, etc., registered with the Registration of Society (ROS) or the Registration of Company (ROC).
iii. Kindly ensure that the email address and contact number provided are accurate and are contactable by TNB and IRBM.

Tax Identification Number (TIN) and Tax Return Form can be obtained through:

• MyTax Portal at mytax.hasil.gov.my
• HASiL Live chat
• HASiL Care Line at 03-8911 1000
• Visit the nearest HASiL branch

If you are registered as myTNB user, your monthly electricity bills are available on the myTNB portal and app. Additionally, your electricity bills will be sent to the email address that you have provided for e-Invoice registration.

For organizations or goverment institutions with multiple electricity accounts, you will receive your monthly electricity bill via registered email address that you have provided for e-Invoice registration. If you are registered as myTNBiz user, your monthly electricity bills are available on the myTNBiz portal.

Here is a sample of a electricity bill with a QR code, providing a link to the validated e-Invoice available in the IRBM’s myInvois Portal

Please refer to the full sample bill here.

We prioritise the security and confidentiality of your information. Our e-Invoice Registration platform is equipped with robust security measures to safeguard your data from unauthorised access or breaches.

No. The TNB’s e-Invoice Registration platform is solely for registration. Depending on the method of registration, you will receive a notification of successful registration via email or SMS, as outlined in Q3.

If the registered TNB account is not under your name, you may apply to change the registered account name to your name through the Change of Tenancy (COT) process before proceeding with your e-Invoice registration submission. For more details, please visit myTNB - Residential - Change of Tenancy.

For organizations or goverment institutions, if you are renting your business premises and the TNB account is registered under landlord's name, you may apply to change the registered account name through the Change of Tenancy (COT) process before proceeding with your e-Invoice registration submission. For more details, please visit myTNB - Business - Change of Tenancy.

e-Invoices will be issued after the e-Invoice registration is successful. For example, if you register successfully in August 2024, TNB will re-issue an e-Invoice for your August 2024 electricity bill if you have received your August 2024 electricity bill previously. Otherwise, you will start receiving e-Invoice from September

No, you will not be able to receive e-Invoice for months prior to your registration date. e-Invoices will only be available from the month following your successful registration.

• For any inquiries, contact TNB CareLine at 1-300-88-5454 or email [email protected]
• For more information about e-Invoice, please visit IRBM website.

Yes, you can reject the bill through MyInvois Portal if there is an error. This portal is one of the mediums recognized by LHDN, and rejection can only be made within 72 hours after the bill is issued.

Yes, you are advised to pay the bill to meet the 30-day credit term and avoid a 1% late payment penalty charge. Any bill adjustments, whether through a debit or credit note, will be made in the next billing cycle. TNB is not required to make adjustments within 72 hours.