FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

myTNB Self Service Portal

Check your TNB account details through myTNB self service portal.
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myTNB Self Service Portal

Click Here

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Kedai Tenaga

Pay at TNB’s customer service centers, the Kedai Tenaga.
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KEDAI TENAGA

We are pleased to inform that our customers can now pay their electricity and water bill (Perbadanan Air Terengganu & Perbadanan Air Pulau Pinang) using the Payment Kiosks located at our selected Kedai Tenaga. Please click here to view the selected Kedai Tenaga with TNB Payment Kiosk.

     

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Over the counter Credit cards* (Visa, Mastercard & AMEX only), Debit cards, cash, cheque, money order, postal order and EFT N/A
Kiosk Cash, Cheque, Credit Card* (for TNB Bills only) N/A

* Credit card – Malaysia issuing cards only

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e-wallet

Go cashless and pay your electricity bills via Boost and Touch ‘n Go e-Wallet.
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E-Wallet is a digital platform that enables cashless transactions for customers to pay electricity bills while enjoying rewards offered by e-Wallet providers.

 

Payment Channel Fees & charges imposed to customers
Boost N/A
Touch 'n Go eWallet N/A

You may refer to the following links for more info about Boost or Touch ‘n Go eWallet:

Frequently Asked Questions (FAQ)

1. Which e-Wallet can I use to pay TNB electricity bill?

Currently, there are two (2) e-Wallet platforms that support TNB bill payment:

  • Boost
  • Touch 'n Go eWallet
2. Can I make TNB bill payment via other e-Wallet apps like GrabPay, ShopeePay and Lazada?

For now, you can choose either Boost or Touch 'n Go e-wallet app to pay your TNB bill.

3. When is the effective date for TNB bill payment via e-Wallet?

Effective 13 November 2021, you can pay your TNB bill via Boost and Touch ‘n Go e-Wallet apps.

4. How can I make TNB bill payment via e-Wallet?

Firstly, please download either the Boost or Touch 'n Go e-Wallet app from the Google Play Store, Apple App Store and Huawei AppGallery.

Secondly, follow these steps on how to pay your TNB bill via e-Wallet:

  1. Log in to e-Wallet app (Boost or Touch 'n Go eWallet)
  2. Key in your phone number and password to create your e-wallet account, if you haven’t already.
  3. Tap on the “Bills” tile and select biller “TNB”
  4. Enter the TNB account number and payment amount
  5. Review your payment and select the “Pay Now” button
  6. Authenticate your payment with a 6-digit PIN
  7. A notification is sent once the payment is successful
5. Is there any minimum and maximum amount for TNB bill payment via e-Wallet?

The minimum amount for TNB bill payment is RM3.00 per transaction and the maximum amount is RM5,000.00 per transaction.

6. Can I use Touch ‘n Go and Boost e-Wallet for bill payment via myTNB or at the Kedai Tenaga counter or kiosk?

Payment of electricity via e-Wallet is currently not available via myTNB app and portal, over-the-counter and self-payment kiosks at Kedai Tenaga.

7. Who can make payments via e-Wallet?

All customers who have downloaded and registered either Boost or Touch ‘n Go e-Wallet app can pay the TNB bill. However, the maximum amount is capped at RM5,000.00 per transaction.

8. Is there any fee that I need to pay for making TNB bill payment via e-Wallet?

No fees will be charged to customers for making TNB bill payment via e-Wallet.

9. How can I reload my e-Wallet account?

You can reload e-Wallet account via online banking (FPX) or debit/credit card.

10. Can I check my outstanding TNB bill via the e-Wallet app?

Yes, you can check the outstanding TNB bill via Boost and Touch ‘n Go eWallet app.

11. How can I know whether my TNB bill payment via e-Wallet is successful?

You would receive a payment notification or digital receipt via e-Wallet app upon a successful payment is made.

12. How can I receive reward once I have made a payment via e-Wallet?

You are entitled for rewards or benefits offered by the respective Boost or Touch 'n Go eWallet platforms.

13. If I made a wrong payment or overpaid my TNB bill payment via e-Wallet, how should I channel my complaint?

You should contact Boost or Touch 'n Go eWallet Hotline Centre respectively to channel your enquiry or complaint

Boost:

Email: [email protected] or in-app request
Webform: https://support.myboost.com.my/hc/en-us
Facebook/Instagram: @myboostapp
Operation hours: 9.00am – 9.00pm (everyday)

Touch ‘n Go eWallet:

Careline Contact No. : +603-5022 3888
Webform : https://tngd.my/careline-webform
Operation hours : 7am - 10pm

 

*Click here for the FAQ in Bahasa Melayu.

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JomPay

Logon to internet or mobile banking and pay through JomPAY.
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Please click here to view the payment steps and participating banks list

 

PAYMENT CHANNEL AVAILABLE PAYMENT CHANNEL FEES & CHARGES IMPOSED TO CUSTOMERS
42* Banks Internet Banking Sites Current, Savings & Credit Card Account  N/A

Biller Code: 5454

Biller Code Name: TENAGA NASIONAL BERHAD

Sample

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ONE STOP CENTER

Pay at One Stop Centers such as the Post Office
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ONE STOP CENTER

         

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Post Office Cash N/A

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AUTOPAY

TNB’s Auto-Pay Payment Facility is an electricity bill payment which will debit your debit/credit card monthly based on the total electricity bill amount.
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AUTO PAY

TNB’s Auto-Pay Payment Facility is an electricity bill payment which will debit your debit/credit card monthly based on the total electricity bill amount.

To sign-up for Auto Payment, kindly perform the following:

  1. Please download Autopay form
  2. Fill in your details and email to [email protected]
  3. Card holder will receive an email from [email protected] for card number request and verification

Attention: Due to security reasons, card holder shall not disclose any debit/credit card number, expiry or CVV details in the form, else application could not be processed.

Frequently Asked Questions (AutoPay)

Please allow up to 5 working days for processing, you will receive a notification upon successful activation. For further enquiries, kindly contact us at:

Payment Facility Department
Retail Division, Tenaga Nasional Berhad.
Level 14, Wisma TNB, No. 19, Jalan Timur,
P.O. Box 373, 46200 Petaling Jaya, Selangor

Tel: 03-7967 9000

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DIRECT DEBIT

TNB’s Direct Debit Bill Payment Facility is an electricity bill payment method, which will debit your bank account based on the total of electricity bill amount.
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DIRECT DEBIT

TNB’s Direct Debit Bill Payment Facility is an electricity bill payment method, which will debit your bank account based on the total of electricity bill amount. The participating banks are:

             

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Maybank Berhad Savings/Current Account N/A
Agro Bank Berhad Savings/Current Account N/A
Bank Simpanan Nasional Savings/Current Account N/A
HSBC Berhad Savings/Current Account N/A
Public Bank Berhad Savings/Current Account N/A

To sign-up for a Direct Debit Payment Facility, please visit any of the above participating banks

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AUTOMATED TELLER MACHINE (ATM)

Pay your bills at the ATM through participating banks.
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AUTOMATED TELLER MACHINE (ATM)

Automatic Teller Machine (ATM)

                       

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Bank Rakyat Berhad Savings/Current Account N/A
Bank Simpanan Nasional Berhad Savings/Current Account N/A
Agro Bank Berhad Savings/Current Account N/A
Bank Islam Berhad Savings/Current Account N/A
Maybank Berhad Savings/Current Account N/A
Public Bank Berhad Savings/Current Account N/A
CIMB Berhad Savings/Current Account N/A
AM Bank Berhad Savings/Current Account N/A
RHB Bank Berhad Savings/Current Account N/A

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CASH DEPOSIT MACHINE

Pay your bills through selected Cash Deposit Machines.
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CASH DEPOSIT MACHINE

     

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Public Bank Berhad Cash N/A
CIMB Bank Berhad Cash N/A

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OVER THE COUNTER (BANK/FINANCIAL INSTITUTION/THIRD PARTY)

Pay your bills over the counter at participating banks.
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OVER THE COUNTER (BANK/FINANCIAL INSTITUTION/THIRD PARTY)

         

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
Agro Bank Berhad Cash N/A
Bank Simpanan Nasional (BSN) Cash N/A
Ejen Bank Berdaftar (EBB) - BSN Cash N/A
Bank Rakyat Berhad Cash N/A
MOL @ All 7 Eleven Outlets Cash N/A
e-Pay at selected outlet. Cash N/A
Mobility One    

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WEBSITES/ INTERNET PAYMENT

You can also pay your TNB bills through the Internet via our website of the respective participating banks.
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WEBSITES/INTERNET PAYMENT

You can also pay your TNB bills through the Internet via website of the respective participating banks:

Payment Channel Available Payment Methods Fees & Charges Imposed To Customers
JomPay Savings/Current Account/Credit Card N/A
Bank Simpanan Nasional Savings/Current Account N/A
Bank Islam Malaysia Berhad Savings/Current Account N/A
RHB Bank Berhad Savings/Current Account/Credit Card N/A
CIMB Bank Berhad Savings/Current Account N/A
Alliance Bank Malaysia Berhad Savings/Current Account N/A
HSBC Berhad Savings/Current Account N/A
AM Bank Berhad/ MBF Cards Berhad Savings/Current Account N/A
Public Bank Berhad Savings/Current Account N/A
Bank Rakyat Berhad Savings/Current Account N/A
Maybank Berhad Savings/Current Account/Credit Card/AMEX N/A
Agro Bank Berhad Savings/Current Account N/A
Pos Malaysia Savings/Current Account N/A

You can register at the respective banks through the above websites.

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Phone Banking

Make payments over the phone through selected banks.
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PHONE BANKING

We are pleased to inform that our customers can now pay their electricity, water and Telekom (TM) bills* using the Payment Kiosks located at our selected Kedai Tenaga. Please click here to view the selected Kedai Tenaga with TNB Payment Kiosk.

                   

Payment Channel Available Payment Methods Fees & Charges
Bank Simpanan Nasional Savings/Current Account N/A
Bank Islam Malaysia Berhad Savings/Current Account N/A
MBF Cards Berhad Credit Card (Call & Pay) N/A
RHB Bank Berhad Savings/Current Account N/A
AM Bank Berhad Savings/Current Account N/A
Maybank Berhad Savings/Current Account N/A
Mobile Money Mobile Money Deposit Card N/A

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Cheque via Post

You can also mail your payment to us, either by cheque or by postal order.
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CHEQUE VIA POST

You can also mail your payment to us, either by cheque or by postal order:

• All cheques must be crossed and made payable to Tenaga Nasional Berhad • Please write your 12-digit TNB account number on the back of your cheque • Payment is only valid upon clearance of the cheque • We will send a notification by mail within seven (7) working days from the date payment is received

Please mail your payment to any of our offices below:

 

 

 

 

 

 

 

Kuala Lumpur

Tenaga Nasional Berhad,

Tingkat 11, Wisma TNB Jalan Kepong,

Peti Surat 50990, Kuala Lumpur.

(Tel: 03-6250 6020)

 

Terengganu

Tenaga Nasional Berhad,

Jalan Cherong Lanjut,

20673 Kuala Terengganu,

Terengganu.

(Tel: 09-622 3401)

 

Putrajaya/Cyberjaya

Tenaga Nasional Berhad,

Aras 1, Peti Surat 01-01

Lot 3C4, 26 Boulevard

Presint 3, 62675 Putrajaya

(Tel: 03-8886 6888)

 

Johor

Tenaga Nasional Berhad,

Tingkat 14, Wisma TNB Jln Yahya Awal,

88100 Johor Bahru,

Johor.

(Tel: 07-219 2000)

 

Kedah

Tenaga Nasional Berhad,

Aras 8, Wisma TNB,

No. 887, Jln Sultan Badlishah,

05990 Alor Setar,

Kedah.

(Tel: 04-733 3737)

 

Kelantan

Tenaga Nasional Berhad,

Aras 5, Wisma TNB,

Jalan Tok Hakim,

15000 Kota Bahru,

Kelantan.

(Tel: 09-744 3988)

 

Melaka

Tenaga Nasional Berhad,

Tingkat Mezzanine,

Jalan Banda Kaba,

Karung Berkunci 1005,

75990 Melaka.

(Tel: 06-282 8544)

 

Negeri Sembilan

Tenaga Nasional Berhad,

Jalan Dato’ Bandar Tunggal,

70990 Seremban,

Negeri Sembilan.

(Tel: 06-765 2150)

 

Pahang

Tenaga Nasional Berhad,

B14-18, Jalan Gambut,

Peti Surat 189,

25000 Kuantan,

Pahang.

(Tel: 09-517 7922)

 

Perak

Tenaga Nasional Berhad,

Tingkat 2, Wisma TNB,

Jalan Lahat,

30200 Ipoh,

Perak.

(Tel: 05-253 2020)

 

Perlis

Tenaga Nasional Berhad,

Bulatan Jubli Emas,

01000 Kangar, Perlis

(Tel: 04-976 0021)

 

Pulau Pinang

Tenaga Nasional Berhad,

Tingkat 17, Wisma TNB,

No.30, Jln Anson,

10400 Pulau Pinang.

(Tel: 04-222 4000)

 

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PAYQUICK KIOSKS

Pay your bills easily and quickly at selected Payquik Kiosks near you.
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PAYQUICK KIOSKS

Introducing to you the PayQuik kiosks for your electricity bills payment.

You can now pay your electricity bills* at the PayQuik kiosks available at selected locations at your convenience.

To know more, visit https://www.payquik.my

*By cash only

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