MY ACCOUNT

An account is opened when customer applies for electricity.

Electricity Application Based on Load

All new and upgrading of electricity applications are classified into two (2) categories.

1) Electricity Application for Load up to 100kVA (<100kVA)

Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.

2) Electricity Application for Load exceeding 100kVA (>100kVA)

Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.

Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.

Application Process: Load up to 100kVA (<100kVA)

The premise status, whether it is a newly built or an existing one, dictates the supply application process.

1) Newly Built Premise

For a newly built premise and has no electricity supply, the process is as mentioned.

	Appoint Contractor Appoint Electrical Contractor from the Energy Commission Electrical Contractor list. The appointed Electrical Contractor shall submit the electricity application form (Malay or English) together with the required documents to TNB
	Fill Up Form Customer fills the electricity application form and attach together the required documents. Customer signs the electricity supply contract (electricity application form) with TNB
	Pay Essential Charges TNB comes up with the connection charges relevant with the electricity connection Customer pays the connection charges and RM10 stamp duty
	Get Electricity Supply Customer pays the electricity deposit TNB installs meter and connects supply

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.

To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

* Effective from 1st April 2017, commercial premises under the municipality of Dewan Bandaraya Kuala Lumpur (DBKL) may have the privilege of improvised process in getting electricity. Click here to find out more.

2) Existing Premise

Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).

	Fill Up Form Customer fills the electricity application form (Malay or English) and attach together the required documents. Customer signs the electricity supply contract (electricity application form) with TNB
	Pay Essential Charges TNB comes up with the connection charges relevant with the electricity connection Customer pays the reconnection fees (RM 3.00 for Low Voltage or RM 80.00 for Medium Voltage & High Voltage) and RM10 stamp duty.
	Get Electricity Supply Customer pays the electricity deposit TNB installs meter and connects supply

Exceptions: Customers can only opt for this method provided;

• TNB service cable and the premise meter board are present and in good condition.
• No premise renovation has been done involving the internal wiring.
• Customer gives assurance that the premise Internal wiring is in a good working condition.

According to Electricity Act 1995, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.

It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

The process of applying through contractor is as mentioned in the Newly Built Premise application process.

Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

• For more understandings on the safety for Electrical Wiring in Residential Building please log into www.st.gov.my and http://www.electricalsafetyfirst.org.uk

Where to apply for Electricity?

1) Application On-Line

Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:

• Individual (Residential Category) Customers
• TNB Registered Electrical Contractors
• Housing Developers

Benefits of Applying On-line

• Application forms can now be completed online
• Faster application process at Kedai Tenaga
• Online Electrical Contractor selection and appointment
• Real-time supply application status updates
• Check amount of Connection Charges and Supply Deposit
• Mass promotion of Registered Contractors to TNB’s new customers
• Efficient and faster way to complete Group Supply Application forms
• Immediate online payment for connection charges, security deposit and stamp duty

Start apply via myTNB Self Service Portal.

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system. 

2) Application at TNB Kedai Tenaga nearest to your premise

Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.

• Download Electricity Application Form (Malay or English)

Required Documents

Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.

Application Process for Close of Account

	Fill Up Form Customers submit the Closure of Account form together with the required documents.
	Pay Outstanding Electricity Charges Customers must pay off their outstanding electricity charges based on current bill. Customers may do so at our Kedai Tenaga or any TNB authorised payment channels or TNB Payment Gateway.
	Final Meter Reading TNB personnel take final meter reading and cut-off electricity supply Premise must be accessible for this purpose Final meter reading determines the final charges up to the account closing day.
	Get Refund Basic refund calculation: Refund = Deposit - Final Charge Refund can be done through cash (collect at our Kedai Tenaga), cheque (posted), bank-in (subject to availability) or transfer to customer’s other active account.

TNB will refund the deposit if any, within one (1) month.

Where to apply for Close an Account?

1) Application On-Line

Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

• Download Closure of Account Form

3) Application by Post

Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.

Required Documents

Change of tenancy

To ensure the person occupying the premise is also the person liable for the electricity bill. This is done by changing the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.

For an example, you can change the account name on the electricity bill of your rented premises to the tenant’s name. The tenant will then be responsible for the payment of the electricity bill every month and the landlord will not be held liable should the tenant vacate the premise without paying the electricity bills.

Where to apply for Change of Tenancy?

1) Application On-Line

• Customer may apply for change of tenancy by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

To change the name, please complete the application form [Malay | English] and bring it to the Kedai Tenaga.

What is required for Change of Tenancy?

Required Documents by Applicant

• Completed & signed Application Form.
• Copy of Applicant’s (or Authorized Person/Representative)  Identification Document
  
  Note: Copy of ID must be:
  i. presented both sides;
  ii. crossed at the top left corner of the image with "For TNB Purpose Only" or "Untuk Kegunaan TNB Sahaja".
   
• Documentary Proof of Premise Occupancy
  
  Application under the name of Company/Government shall require the following document(s):
   
• Letter of Authorization with Company/ Society/ Agencies/ Government Letterhead
• Copy of Registration Certificate (Form 9 & 49 or other form of official registration document of the Organization)

Required Payment by Applicant

• Deposit: two months of electricity depending on the type of premises (cash or cheque)
• RM10 stamp duty
• Processing fee (RM3.00 for low voltage or RM80.00 for medium & high voltage)

Single-phase vs. Three-phase Supply

Generally, you should change to a 3-phase supply if you have three (3) or more air-conditioners in your home. Upgrading to a 3-phase supply will increase stability and reliability of electricity supply to your premises.
A single-phase meter measures usage from a 230 volt supply through two (2) wires, while a 3-phase meter measures usage from a 415 volt supply through four (4) wires.
You are advised to change from a single-phase supply to a 3-phase supply when your household electricity load exceeds 10kW (or 50A).

How to apply for Upgrade or Downgrade Supply Application?

Just login to www.mytnb.com.my to submit your request online. You would will be required select the preferred contractor and to clear outstanding payment (if any) online. This service is applicable to:

• Individual (Residential Category) Customers
• TNB Registered Electrical Contractors

Note: Online application is only applicable for maximum demand of 60kW (or 100A) only. For Large Power Consumers (LPC), application must be made through Kedai Tenaga.

Benefits of Upgrade/Downgrade Supply Application Online

• Faster application
• Online Electrical Contractor selection and appointment
• Real-time supply application status updates
• Check amount of Connection Charges and Supply Deposit
• Immediate online payment for connection charges, security deposit and stamp duty

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system.

What is the application process for Upgrade/Downgrade Supply Application through online?

	Online Application Visit  www.mytnb.com.my for online application Appoint Contractor Appoint Electrical Contractor from the Energy Commission Electrical Contractor list. The appointed Electrical Contractor shall submit the electricity application form (Malay or English) together with the required documents to TNB
	Fill Up Form Customer fills the electricity online application form, signs the digital electricity supply contract (electricity application form) with TNB
	Pay Essential Charges TNB comes up with the connection charges relevant with the electricity connection Customer pays the connection charges and RM10 stamp duty online or at Kedai Tenaga
	Get Electricity Supply Customer pays the electricity deposit TNB installs meter and connects supply

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity. To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

Required Documents

Deposit (Security Deposit)

The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage.

Calculation of Security Deposit (SD) for Non-Domestic Consumer (Low Voltage & Medium Voltage)

The calculation of SD for non-domestic consumer (Low Voltage and Medium Voltage) is based on Maximum Demand declared by the customer or his representatives:

i) The formula for determining SD is as follows:

SD = Average Consumption/Month (kWh) X Average Selling Price (ASP) X 2

Where,

       Average Consumption/Month (kWh) = Maximum Demand Declared X 0.75 X 730 hrs X Load Factor

ii) Example of SD calculation, if declared maximum demand (MD) is 60 kW

iii) The category of non-domestic load factor is shown in the table below.

Schedule of Average Selling Price (ASP)

*Based on current tariff rate approved by Government

Payment Method

• For deposits less than RM2,000.00, you are required to pay in cash.
• For deposit more than RM2,000.00, a bank guarantee is preferred

Reduction in Security Deposit Amount

If the average of two (2) months bill is less than the amount of security deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

Increase in Security Deposit Amount

• If the average of two (2) months average is more than the amount of security deposit paid, customers are required to pay the additional security deposit.
• Customers will be given a grace period to pay the additional security deposit.
• Payment can be made at TNB’s Kedai Tenaga, via online at www.mytnb.com.my or any of the one-stop collection agencies, e.g. Pos Malaysia.

Security Deposit Refund

• The security deposit will be refunded if the customer terminates or transfers the account.
• The customer can apply for closure of account by filling up an application form at Kedai Tenaga nearby or via online at www.mytnb.com.my at Self Service Portal (SSP)
• TNB will reimburse the security deposit by crediting to your bank account, by cheque (posted) or transfer to customer’s other active TNB Electricity Account after deducting any outstanding amounts (if any).

Interest on Security Deposit

Commencing January 1, 2017, the annual cash security deposit rebates for all TNB's customers will be implemented by cumulating the amount of the deposit rebates (2.5% per annum of the cash deposit amount).

This year's implementation practice is different compared to the previous years, which will see the rebate amount credited into the users' existing security deposit in the month of January every year.

For Example:

Total Cash Security Deposit as of 31 December 2016: RM1, 000
Annual Rebates Received: RM1,000 X 2.5% = RM25.00
New Total Security Deposit as at 1st January 2017 :RM1,000 + RM25.00 = RM1,025

For more details, visit CONNECTION CHARGE