FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Submit Feedback

Submit Feedback

If you have any questions or concerns regarding your TNB account or electricity bill, please use the form below or get in touch with our One Stop Engagement Centre by calling 1-300-88-5454.

This form is to be filled by TNB customers only. Please fill in all the compulsory fields (*) for us to assist in your inquiry or feedback.

Email*:
Phone No*:
Account No*:
Comments*:
 
 

For other matters, please contact our Careline by:


Phone: 15454
Email: [email protected]
Facebook: www.facebook.com/TNBCareline

 

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TNB CARELINE

TNB Careline 15454

Tenaga Nasional Berhad (TNB) has established a Call Management Centre (CMC), offering one-stop communication to respond to outage management during breakdowns.

Just dial or SMS 15454 anywhere in Peninsula Malaysia and where there is mobile coverage at the cost of a local call for voice calls, and toll-free for SMS. It’s easy and effective.

Voice Calls

All calls are managed by trained customer service agents who will respond to customer inquiries as well as request for service and assistance during power outage situations. Information from callers are communicated through TNB Outage Management System (TOMS), and will be attended to by Service Management Centers nearest to outage location nationwide.

When a customer makes a call, he or she only needs to furnish these particulars:

     
  1. His or her contact number.
  2.  
  3. Name & Address
  4.  
  5. For power breakdown report, customer is advised to provide detailed information on the disruption to determine whether the fault is restricted to the customer’s premise or from TNB’s supply system. Customer will also be advised to provide information on whether the disruption is affecting the premise alone or to neighbouring houses.

SMS

The 15454 SMS Service enables customers to report breakdowns and faulty street lights. The service is available for Celcom, Digi and Maxis mobile phone subscribers.

To submit your report, just follow the 3 simple steps!

Registration

     
  1. Type REG or DFTR
  2.  
  3. Send to 15454
  4.  
  5. Follow the simple instructions

To report a power outage at your registered premise or at another location

     
  1. Type BD
  2.  
  3. Send to 15454
  4.  
  5. Follow the simple instructions

To report on a faulty street lighting

     
  1. Type L
  2.  
  3. Send to 15454
  4.  
  5. Follow the simple instructions

Charges

     
  1. Fixed line calls will be charged as local calls
  2.  
  3. Cell phone calls are subject to charges by service providers
  4.  
  5. SMS’ are free

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BILLING ENQUIRIES

Billing Enquiries 1-300-88-5454

Should you have any questions or concerns with regards to your account or billing, our trained customer service agents are always willing to help. Click on this section to learn more.

One Stop Engagement Centre (OSEC) – 1 300 88 5454

Tenaga Nasional Berhad (TNB) has established a One Stop Engagement Centre (OSEC), offering a single point of contact to respond to customer enquiries and feedback on TNB billing and account related matters.

Simply call or fax 1 300 88 5454 *

* If our line is busy, kindly press ‘1’ to leave your telephone number or press ‘2’ to leave a voice message. Our Customer Service Assistant will return your call as soon as possible

Alternatively, you may submit your feedback online or email us at [email protected]

Operation Hours:

Monday to Friday (including public holiday): 7.00 a.m to 11.00 p.m

Saturday: 8.00 a.m to 5.00 p.m

Charges

  1. Fixed line calls will be charged as local calls
  2. Cell phone calls are subject to charges by service providers

 

webchat Chat With Us

 

Here’s another alternative to channel your complaints and customer service enquiries!

Operation Hours:

Dear valued customer,

Our webchat service is temporarily unavailable due to system maintenance and upgrading purposes. Kindly contact us at 15454 for outages or streetlight faulty and 1300 88 5454 for billing enquiries.  You may also contact us at FB TNB CareLine or email to [email protected] for any enquiry.  Sorry for the inconvenience caused.

 

Normal operation hours :  Monday – Friday (8.00am – 5.15pm)

Saturday, Sunday and Public Holidays – Off-Line

 

Click on button below to start chatting with us…

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