TNB-MSC Malaysia Performance Guarantees towards providing high level of service delivery to MSC Mala

03/11/2009

The TNB-MSC Malaysia Performance Guarantees to signify continuous effort to improve and strive for excellence towards providing high level of service delivery to ICT investors and MSC Malaysia Status companies. Over the years, the MSC Malaysia has been providing an enabling environment designed to facilitate companies to harness the full potential of ICT and Multimedia technologies. The MSC Malaysia Cybercities and Cybercentres play an important role in the MSC Malaysia agenda, as it serve as the location where MSC Malaysia Status companies can grow and receive the full benefits of the 10-points stated in the MSC Malaysia Bill of Guarantees. President/CEO of TNB, Dato’ Sri Che Khalib said, “The TNB - MSC Malaysia Performance Guarantees were first introduced in 2001 at Cyberjaya. The collaboration between TNB and Multimedia Development Corporation Sdn Bhd (MDeC) is to ensure selected MSC Cybercities and Cybercentres premises are delivered with high quality and reliable electricity supply from TNB.” According to the Multimedia Development Corporation (MDeC)‘s Chief Executive Officer Dato’ Badlisham Ghazali, “The first Bill of Guarantee, which is “To provide a world class physical and information Infrastructure” aims to provide the conducive business environment with leading and high-end infrastructure to meet the requirements and expectations of large ICT investors, as well as providing the platform for smaller ICT companies to grow,” he added. As such, specific locations are identified where the delivery of high-end infrastructure can be focused upon, and when combined with the right amount of soft-infrastructure and value-added programmes, these areas can qualify to be an MSC Malaysia Cybercity or Cybercentre. To deliver a “world-class infrastructure” in the MSC Malaysia’s Cybercities and Cybercentres, a set of Performance Standards has been formulated to ensure all Cybercities and Cybercentres upholds a consistent level of infrastructure readiness and service delivery. The Performance Standards focuses on vital aspects of working environment, which include electricity, telecommunication, transportation, environment, safety and security, and customer service quality. “Electricity is one of the key parameters in the MSC Malaysia Performance Standards, as it represents the fundamental requirement for companies located within the MSC Malaysia vicinity. Without electricity, not only the companies experience power outage but it becomes inconvenient and the high speed broadband, Internet, servers, multimedia and online services would all cease to function.” “As such, electricity redundancy and high level of service availability offered by MSC Malaysia Cybercities and Cybercentres through the delivery of the Performance Standards have become an important requirement for many companies, especially for uninterrupted business operations,” Badlisham reiterated. The Performance Guarantees on electricity which is outlined in the TNB-MSC Malaysia Performance guarantees is committed to provide high quality and reliable electricity services. In relation to this, the TNB-MSC Malaysia Performance Guarantees Guidebook has been prepared jointly by TNB and MDeC. The Performance Guarantees is a set of minimum standard that TNB is offering to deliver premium service quality to designated MSC Malaysia Cybercities and Cybercentres. Badlisham said “the TNB-MSC Malaysia Performance Guarantees is important for MSC Malaysia as it signifies the continuous efforts for improvements and constant strive for excellence towards providing a high level of service delivery to ICT investors and MSC Malaysia Status companies.” “The implementation of the Performance Guarantees by TNB will help to make Malaysia a more attractive location to local and foreign investors, as well as ensuring that the MSC Malaysia Performance Guarantees will be recognized as an industry standard in terms of high quality service delivery,” he added. About MSC Malaysia (http://www.mscmalaysia.my) MSC Malaysia is a national initiative spearheaded by the Malaysian Government to promote both the national ICT industry and provide a test-bed for the global ICT industry. MSC Malaysia provides a conducive enabling environment designed to facilitate companies to harness the full potential of ICT and multimedia technologies. With its ideal business environment coupled with the availability of talent resources, the MSC Malaysia has attracted participation from major global ICT companies to develop and host their leading-edge technologies in the designated MSC Malaysia Cybercities. MSC Malaysia also provides the ideal growth environment for Malaysian ICT SMEs to transform themselves into world-class companies. Come explore the unlimited opportunities of the ICT world by locating in MSC Malaysia and be part of our global network of businesses and connected communities. About Multimedia Development Corporation (MDeC) Multimedia Development Corporation (MDeC) is a unique high powered government-owned corporation, established to facilitate the development and promotion of MSC Malaysia, the premier Malaysian ICT initiative. MDeC is tasked to advise the Malaysian Government on ICT legislation and policies, develop MSC Malaysia as a key growth driver of the economy and set breakthrough standards for ICT and multimedia operations. MDeC also promotes MSC Malaysia locally and globally, as well as supports companies which are located within the MSC Malaysia designated areas. MDeC works closely with various parties and government agencies to ensure that MSC Malaysia offers a conducive enabling environment for companies to harness the full potential of ICT and multimedia technologies.