Close an Account
Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.
Application Process for Close of Account
Fill Up Form
Pay Outstanding Electricity Charges
Final Meter Reading
TNB will refund the deposit if any, within one (1) month.
Where to apply for Close an Account?
1) Application On-Line
Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.
2) Application at TNB Kedai Tenaga nearest to your premise
Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.
- Download Closure of Account Form
3) Application by Post
Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.
|Application under name of:
Sole Proprietorship / Enterprise / Partnership / Society / Government Body / Agencies / Legal Firm
|Deceased Registered Owner*
*If the registered owner is deceased, a next-of-kin may close the account and claim the deposit, but is required to produce the above mentioned documents. The Indemnity Bond Form can be obtained from any Kedai Tenaga or download here.