FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Deposit

Deposit

The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage. This amount is calculated based on an average of six (6) months

Deposit Amount for New Accounts

The deposit amounts vary based on the number of electrical installations in the home and the two (2) month estimated. Deposits for new accounts are calculated as shown below:

ONE PHASE SUPPLY (230 V)

No Business Code Type of Premises Initial Deposit (RM)
1 63253 Kampung House 170
2 63233 Flat
3 63240 Squatters
4 63241 Long House
5 63234 Low Cost Apartment / Low Cost Terrace House (<= 3 Rooms) 250
6 63235 Low Cost Apartment (> 3 Rooms)
7 63231 Medium Cost Apartment
8 63221 Terrace House (1 Storey)
9 63222 Terrace House (> 1 Storey) 500
10 63236 Apartment / Condominium (<= 3 Rooms)
11 63225 Town House (> 1 Storey)
12 63211 Semi-D (1 Storey)
13 63223 Shop House
14 63237 Apartment / Condominium (> 3 Rooms) 700
15 63212 Semi-D (> 1 Storey)
16 63224 Luxury Terrace House (> 1 Storey)
17 63238 Luxury Apartment / Condominium
18 63251 Bungalow (1 Storey)
19 63252 Bungalow (> 1 Storey) 900

THREE PHASE SUPPLY (400 V)    

NO, Business Code Type of Premises Initial Deposit (RM)
1 63231 Medium Cost Apartment 400
2 63221 Terrace House (1 Storey)
3 63222 Terrace House (> 1 Storey) 700
4 63236 Apartment / Condominium (<= 3 Rooms)
5 63225 Town House (> 1 Storey)
6 63211 Semi-D (1 Storey)
7 63223 Shop House
8 63237 Apartment / Condominium (> 3 Rooms) 1200
9 63212 Semi-D (> 1 Storey)
10 63224 Luxury Terrace House (> 1 Storey)
11 63238 Luxury Apartment / Condominium
12 63251 Bungalow (1 Storey)
13 63252 Bungalow (> 1 Storey) 1600

 

Payment Method

  • For deposits less than RM2,000.00, you are required to pay in cash.
  • For deposits more than RM2,000.00, a bank guarantee is preferred.

 

Reduction in Deposit Amount

If the average of two (2) months bill is less than the amount of deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

Deposit Paid RM300.00
Average Monthly Bill RM100.00
Average of two (2) months electricity used RM200.00
Amount credited to account (RM300–RM200) RM100.00

 

Increase in Deposit Amount

  • If the average of two (2) months average is more than the amount of deposit paid, customers are required to pay the additional deposit.
  • Customers will be given a grace period to pay the additional deposit.
  • Payment can be made at TNB’s Pusat Khidmat Pelanggan or any of the one-stop collection agencies, e.g. Pos Malaysia.
Deposit Paid RM200.00
Average Monthly Bill RM150.00
Average of two (2) months electricity used RM300.00
Additional Deposit (RM300–RM200) RM100.00

 

Deposit Refund

  • The deposit will be refunded if the customer terminates or transfers the account.
  • The customer must go to Pusat Khidmat Pelanggan as stated in the bill and bring along the original receipt of the deposit.
  • If the original receipt is lost or misplaced, the customer is required to fill in the Lost Deposit Receipt Declaration Form.
  • TNB will reimburse the deposit in cash (if amount is less than RM400) or by cheque (if amount is more than RM400) after deducting any outstanding amounts (if any).

Interest on Deposit Paid

TNB will give a 2.5% rebate on the deposit paid by the customer which will be credited yearly into the customer’s January bill.