Open an Account
An account is opened when customer applies for electricity.
Electricity Application Based on Load
All new and upgrading of electricity applications are classified into two (2) categories.
1) Electricity Application for Load up to 100kVA (<100kVA)
Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.
2) Electricity Application for Load exceeding 100kVA (>100kVA)
Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.
Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.
Application Process: Load up to 100kVA (<100kVA)
The premise status, whether it is a newly built or an existing one, dictates the supply application process.
1) Newly Built Premise
For a newly built premise and has no electricity supply, the process is as mentioned.
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Appoint Contractor
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Fill Up Form
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Pay Essential Charges
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Get Electricity Supply
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Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.
To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.
* Effective from 1st April 2017, commercial premises under the municipality of Dewan Bandaraya Kuala Lumpur (DBKL) may have the privilege of improvised process in getting electricity. Click here to find out more.
2) Existing Premise
Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).
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Fill Up Form |
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Pay Essential Charges
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Get Electricity Supply
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Exceptions: Customers can only opt for this method provided;
- TNB service cable and the premise meter board are present and in good condition.
- No premise renovation has been done involving the internal wiring.
- Customer gives assurance that the premise Internal wiring is in a good working condition.
According to Electricity Act 1990, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.
It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.
The process of applying through contractor is as mentioned in the Newly Built Premise application process.
Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.
- For more understandings on the safety for Electrical Wiring in Residential Building please log into www.st.gov.my and http://www.electricalsafetyfirst.org.uk
Where to apply for Electricity?
1) Application On-Line
Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:
- Individual (Residential Category) Customers
- TNB Registered Electrical Contractors
- Housing Developers
Benefits of Applying On-line
- Application forms can now be completed online
- Faster application process at Kedai Tenaga
- Online Electrical Contractor selection and appointment
- Real-time supply application status updates
- Check amount of Connection Charges and Supply Deposit
- Mass promotion of Registered Contractors to TNB’s new customers
- Efficient and faster way to complete Group Supply Application forms
- Immediate online payment for connection charges, security deposit and stamp duty
Start apply via myTNB Self Service Portal.
Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system.
2) Application at TNB Kedai Tenaga nearest to your premise
Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.
Required Documents
REQUIRED DOCUMENTS BY APPLICANT |
UNDER PERSONAL NAME |
COMPANY / SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY |
GOVERNMENT BODY / AGENCIES |
DOCUMENT DETAILS |
Completed & Signed Application Form (Malay or English)
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✓
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✓
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✓
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Copy of Applicant’s Identification Document
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✓ |
IC Copy of Authorized Person / Representative
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IC Copy of Authorized Person / Representative
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Identification Card (IC) or Army ID or Police ID or passport ONLY
Note:
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- |
Letter of Authorization with Company/ Society/ Agencies Letterhead
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Letter of Authorization with Government Letterhead
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Letter of Authorization signed by the company's management/government high rank officer containing:
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Copy of Registration Certificate
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-
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✓
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-
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Company:
Business:
Legal firm:
or Joint Management Body Certificate; |
Documentary Proof of Premises Ownership/ Occupancy | ✓ | ✓ | ✓ |
Proof of ownership (owner):
i. Land Title/ Latest Land Title Search/Strata Title; or
iii. Proclamation of Sale (Complete pages) In the absence of any of these 3 documents, applicant must make an application as non-owner/occupier. Proof of occupancy (non-owner/occupier): i. Valid period & duly stamped Tenancy Agreement containing below pages;
In the absence of the above documents, Akuan Pengesahan Permastautinan (eg. by Ketua Kampung/ Penghulu/ MPKK) is required to be submitted together (IF ANY) with relevant document that indicates the applicant’s occupancy of the premises such as:
i. utility bills or invoices like Indah Water Konsortium (IWK); or |
Required Documents by the Appointed Electrical Contractor |
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✓ |
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Self-Estimation Form of Consumer Connection Charges & Deposit |
✓ | |||
Metering Schematic (for Maximum Demand >100A) |
✓ |
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Location Map (e.g Google Map) |
✓ | |||
Premise Picture (inclusive of premise, meter panel location and D hook if related) |
✓ | |||
Picture of the nearest power supply with respect to premise |
✓ |