PAYMENT METHODS

myTNB Self Service Portal

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KEDAI TENAGA

We are pleased to inform that our customers can now pay their electricity and water bill (Perbadanan Air Terengganu & Perbadanan Air Pulau Pinang) using the Payment Kiosks located at our selected Kedai Tenaga. Please click here to view the selected Kedai Tenaga with TNB Payment Kiosk.

* Credit card – Malaysia issuing cards only

E-Wallet is a digital platform that enables cashless transactions for customers to pay electricity bills while enjoying rewards offered by e-Wallet providers.

You may refer to the following links for more info about Boost or Touch ‘n Go eWallet:

• Boost
• Touch 'n Go eWallet

Frequently Asked Questions (FAQ)

1. Which e-Wallet can I use to pay TNB electricity bill?

Currently, there are two (2) e-Wallet platforms that support TNB bill payment:

• Boost
• Touch 'n Go eWallet

2. Can I make TNB bill payment via other e-Wallet apps like GrabPay, ShopeePay and Lazada?

For now, you can choose either Boost or Touch 'n Go e-wallet app to pay your TNB bill.

3. When is the effective date for TNB bill payment via e-Wallet?

Effective 13 November 2021, you can pay your TNB bill via Boost and Touch ‘n Go e-Wallet apps.

4. How can I make TNB bill payment via e-Wallet?

Firstly, please download either the Boost or Touch 'n Go e-Wallet app from the Google Play Store, Apple App Store and Huawei AppGallery.

Secondly, follow these steps on how to pay your TNB bill via e-Wallet:

1. Log in to e-Wallet app (Boost or Touch 'n Go eWallet)
2. Key in your phone number and password to create your e-wallet account, if you haven’t already.
3. Tap on the “Bills” tile and select biller “TNB”
4. Enter the TNB account number and payment amount
5. Review your payment and select the “Pay Now” button
6. Authenticate your payment with a 6-digit PIN
7. A notification is sent once the payment is successful

5. Is there any minimum and maximum amount for TNB bill payment via e-Wallet?

The minimum amount for TNB bill payment is RM3.00 per transaction and the maximum amount is RM5,000.00 per transaction.

6. Can I use Touch ‘n Go and Boost e-Wallet for bill payment via myTNB or at the Kedai Tenaga counter or kiosk?

Payment of electricity via e-Wallet is currently not available via myTNB app and portal, over-the-counter and self-payment kiosks at Kedai Tenaga.

7. Who can make payments via e-Wallet?

All customers who have downloaded and registered either Boost or Touch ‘n Go e-Wallet app can pay the TNB bill. However, the maximum amount is capped at RM5,000.00 per transaction.

8. Is there any fee that I need to pay for making TNB bill payment via e-Wallet?

No fees will be charged to customers for making TNB bill payment via e-Wallet.

9. How can I reload my e-Wallet account?

You can reload e-Wallet account via online banking (FPX) or debit/credit card.

10. Can I check my outstanding TNB bill via the e-Wallet app?

Yes, you can check the outstanding TNB bill via Boost and Touch ‘n Go eWallet app.

11. How can I know whether my TNB bill payment via e-Wallet is successful?

You would receive a payment notification or digital receipt via e-Wallet app upon a successful payment is made.

12. How can I receive reward once I have made a payment via e-Wallet?

You are entitled for rewards or benefits offered by the respective Boost or Touch 'n Go eWallet platforms.

13. If I made a wrong payment or overpaid my TNB bill payment via e-Wallet, how should I channel my complaint?

You should contact Boost or Touch 'n Go eWallet Hotline Centre respectively to channel your enquiry or complaint

Boost:

Email: [email protected] or in-app request
Webform: https://support.myboost.com.my/hc/en-us
Facebook/Instagram: @myboostapp
Operation hours: 9.00am – 9.00pm (everyday)

Touch ‘n Go eWallet:

Careline Contact No. : +603-5022 3888
Webform : https://tngd.my/careline-webform
Operation hours : 7am - 10pm

*Click here for the FAQ in Bahasa Melayu.

Please click here to view the payment steps and participating banks list

Biller Code: 5454

Biller Code Name: TENAGA NASIONAL BERHAD

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ONE STOP CENTER

AUTO PAY

TNB’s Auto-Pay Payment Facility is an electricity bill payment which will debit your debit/credit card monthly based on the total electricity bill amount.

To sign-up for Auto Payment, kindly perform the following:

1. Please download Autopay form
2. Fill in your details and email to [email protected]
3. Card holder will receive an email from [email protected] for card number request and verification

Attention: Due to security reasons, card holder shall not disclose any debit/credit card number, expiry or CVV details in the form, else application could not be processed.

Frequently Asked Questions (AutoPay)

Please allow up to 5 working days for processing, you will receive a notification upon successful activation. For further enquiries, kindly contact us at:

Payment Facility Department
Retail Division, Tenaga Nasional Berhad.
Level 5, Tower D, TNB Platinum,
No. 3 Jalan Bukit Pantai, Bangsar,
59100, Kuala Lumpur.

Emel : [email protected]

DIRECT DEBIT

TNB’s Direct Debit Bill Payment Facility is an electricity bill payment method, which will debit your bank account based on the total of electricity bill amount. The participating banks are:

To sign-up for a Direct Debit Payment Facility, please visit any of the above participating banks

AUTOMATED TELLER MACHINE (ATM)

Automatic Teller Machine (ATM)

CASH DEPOSIT MACHINE

OVER THE COUNTER (BANK/FINANCIAL INSTITUTION/THIRD PARTY)

WEBSITES/INTERNET PAYMENT

You can also pay your TNB bills through the Internet via website of the respective participating banks:

You can register at the respective banks through the above websites.

PHONE BANKING

We are pleased to inform that our customers can now pay their electricity, water and Telekom (TM) bills* using the Payment Kiosks located at our selected Kedai Tenaga. Please click here to view the selected Kedai Tenaga with TNB Payment Kiosk.

CHEQUE VIA POST

You can also mail your payment to us, either by cheque or by postal order:

• All cheques must be crossed and made payable to Tenaga Nasional Berhad • Please write your 12-digit TNB account number on the back of your cheque • Payment is only valid upon clearance of the cheque • We will send a notification by mail within seven (7) working days from the date payment is received

Please mail your payment to any of our offices below:

PAYQUICK KIOSKS

Introducing to you the PayQuik kiosks for your electricity bills payment.

You can now pay your electricity bills* at the PayQuik kiosks available at selected locations at your convenience.

To know more, visit https://www.payquik.my

*By cash only