What is an impersonation scam?
Scammers nowadays may also be impersonating TNB staff or third-party disconnection contractors may contact you through phone calls, SMS, WhatsApp or even in person. They may accuse you of meter tampering or unpaid electricity bills, often threatening immediate disconnection of your electricity service to pressure you into paying quickly. They may also offer services to help you pay if you do have outstanding electricity bills or meter tempering issues.
How to detect an impersonation scam?
1. Unexpected Contact:
Be cautious of unexpected phone calls or messages from unknown numbers demanding payment for outstanding bills or request for your personal information.
2. Suspicious Visits:
Beware of individuals visiting your home or business premises, claiming to be from TNB and threatening to disconnect your electricity supply.
3. Unauthorised Payment Requests:
Scammers impersonating TNB employees or contractors may request direct payment via cash or bank transfers to personal accounts.
How to protect yourself
1. Use TNB Official Payment Channels:
Always ensure that you make payments through TNB’s official payment channels. This is crucial for protecting yourself from fraud and ensuring your transactions are secure.
2. Suspicious Visits:
If you are contacted by someone claiming to be from TNB, you can verify their identity by calling TNB CareLine at 1300-88-5454 or reaching out through TNB’s official social media channels (Facebook TNB CareLine & X @Tenaga_Nasional).
3. Unauthorised Payment Requests:
Immediately contact TNB CareLine to check the status of your electricity account if you receive any suspicious phone call, message or visit via:
- Call: 1300-88-5454
- Social Media: Facebook TNB CareLine & X @Tenaga_Nasional (24 hours)
What to Do If You’ve Been Scammed
If you suspect you've fallen victim to a scam, take immediate action by visiting the nearest police station to lodge an official report.