FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

Upgrade or Downgrade Your Electricity Supply

Single-phase vs. Three-phase Supply

Generally, you should change to a 3-phase supply if you have three (3) or more air-conditioners in your home. Upgrading to a 3-phase supply will increase stability and reliability of electricity supply to your premises.
A single-phase meter measures usage from a 230 volt supply through two (2) wires, while a 3-phase meter measures usage from a 415 volt supply through four (4) wires.
You are advised to change from a single-phase supply to a 3-phase supply when your household electricity load exceeds 10kW (or 50A).

How to apply for Upgrade or Downgrade Supply Application?

Just login to www.mytnb.com.my to submit your request online. You would will be required select the preferred contractor and to clear outstanding payment (if any) online. This service is applicable to:

  • Individual (Residential Category) Customers
  • TNB Registered Electrical Contractors

Note: Online application is only applicable for maximum demand of 60kW (or 100A) only. For Large Power Consumers (LPC), application must be made through Kedai Tenaga.

Benefits of Upgrade/Downgrade Supply Application Online

  • Faster application
  • Online Electrical Contractor selection and appointment
  • Real-time supply application status updates
  • Check amount of Connection Charges and Supply Deposit
  • Immediate online payment for connection charges, security deposit and stamp duty

Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system.

What is the application process for Upgrade/Downgrade Supply Application through online?

COA flow1

Online Application

Appoint Contractor

COA flow2

Fill Up Form

  • Customer fills the electricity online application form, signs the digital electricity supply contract (electricity application form) with TNB
COA flow3

Pay Essential Charges

  • TNB comes up with the connection charges relevant with the electricity connection
  • Customer pays the connection charges and RM10 stamp duty online or at Kedai Tenaga
COA flow4

Get Electricity Supply

  • Customer pays the electricity deposit
  • TNB installs meter and connects supply

 

Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity. To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

Required Scan Documents through Online

REQUIRED DOCUMENTS BY APPLICANT

 

UNDER PERSONAL NAME

 

COMPANY / SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY

 

GOVERNMENT BODY / AGENCIES

 

DOCUMENT DETAILS

Completed & Signed Application Form

 

 

 

 

 

Copy of Applicant’s Identification Document

 


-

IC Copy of Authorized Person / Representative

 

IC Copy of Authorized Person / Representative

 

e.g. NRIC or Passport

Letter of Authorization with Company Letterhead

 

Letter of Authorization with Company Letterhead

 

e.g. Letter indicating the company representative’s name and NRIC

Copy of Registration Certificate

 

-

 

 

-

 

e.g. Company (Form 9) or Business (Form D)
or Joint Management Body Certificate
or Management Corporate Certification
or Association Registration Certificate
or any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, or Cooperatives are registered Cooperative Commission of Malaysia).

Documentary Proof of Premise Occupation

 

 

 

 

e.g. S&P Agreement
Applicant need to provide only the page containing:
1. First Page: Agreement with 2 parties (Premise Owner & Purchaser)
2. ii. Second Page: Full premise address with document stamped
3. Last Page: Signature of both Premise Owner & Purchaser
or Tenancy Agreement:
Applicant need to provide only the page containing
1. Applicant Name
2. Full premise Address
3. Date of Agreement
or Court Order for Auction Property
or Land Title
or Strata Title.
In the absence of the above documents, any relevant document that indicates the applicant’s occupancy of the premise is also acceptable. For examples, other utility bills or invoices like Indah Water Konsortium (IWK), telephone bills or any official correspondences under the applicant’s name.
Additional supporting documents required under the new Amendments of ESA 1990 for Commercial and Industrial customers:
1. Proof of land ownership or consent from the land owner
2. Development Order from the local authority

REQUIRED DOCUMENTS BY THE APPOINTED ELECTRICAL CONTRACTOR

Form G - Supervision and completion certificate

Form H - Test Certificate

Metering Schematic (for Maximum Demand >100A)