FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
FOR POWER OUTAGE OR BREAKDOWN,
PLEASE CALL 15454

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myTNB - Self Service Portal

I am a user of the myTNB app, e-Services or e-Application, do I have to re-register as a myTNB Self Service Portal user?

No. You may continue using the same ID and login password.

Where can I refer to the guide on how to apply for a new supply, change of name, account closing and bill check?

That information is available via the video linked below:

To check your bill, Register/ Login to myTNB and click on INFORMATION > Bill & Payments

What should I do if “Mother’s Name” does not match for the purposes of adding an account number?

Contact TNB Careline at 1300 88 5454 for review and to find out the next step.

How do I add an account?

Click here for account adding options.

What should I do if I’m unable to view my bill at the myTNB Self Review Portal?

Contact TNB Careline at 1300 88 5454 for review and to find out the next step.

What should I do if my registered account on the myTNB app or e-Services are not found on the myTNB Self Service Portal?

The customer can add an account. Click here for account adding options. However, to add in 20 accounts and above, contact TNB Careline di 1300 88 5454 for further review.

What should I do if my premise information for requesting supply is not found?

Login to myTNB, go to "INFORMATION" > "Documents" and click on "FAQ: Premise Searching" for the next step.

What should I do if payment was made through myTNB Self Service Portal but the payment is not updated?

Contact TNB Careline at 1300 88 5454 for review and to find out the next step.